At a Glance
- Tasks: Support the Practice Manager in running a friendly GP practice and ensuring patient satisfaction.
- Company: Join a supportive team at Calvary Health Centre, dedicated to excellent patient care.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Other info: Be part of a dynamic team that values collaboration and personal development.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in primary care and strong organisational skills are essential.
The predicted salary is between 37338 - 44962 £ per year.
Calvary Health Centre is offering an exciting opportunity for an enthusiastic and motivated Deputy Practice Manager to join our friendly and supportive GP practice team. In this key role, you will work closely with the Practice Manager to ensure the smooth and efficient running of the practice. You will support the day-to-day management of services, staff, and operational systems, helping us remain compliant, well organised, and responsive to the needs of our patients. This position is ideal for someone with experience in General Practice or Primary Care who brings strong organisational skills and a collaborative, team-focused mindset.
Main duties of the job
- Support the Practice Manager in overseeing daily operations across the practice
- Lead, supervise, and support administrative and reception teams
- Assist with HR processes including recruitment, training, and performance management
- Ensure compliance with CQC standards, clinical governance, and practice policies
- Oversee patient services, ensuring a positive and efficient experience
- Support the implementation of new systems, processes, and service improvements
- Deputise for the Practice Manager when required
About us
We are a friendly team consisting of clinical and non-clinical roles. Our aim is to build a happy, productive team that values their colleagues. Our team includes 2 partners, 2 salaried GPs, 1 Registrar, 1 Practice Nurse, Practice Manager, reception supervisor, and 3 receptionists/care navigators.
Job responsibilities
- Support the Practice Manager in the overall management of the practice
- Act as deputy in the Practice Manager's absence
- Assist in staff supervision, performance management, and appraisals
- Promote a positive and professional working environment
- Support recruitment, induction, and training of staff
- Oversee daily administrative and reception operations
- Ensure compliance with CQC regulations and NHS contractual requirements
- Contribute to practice policies and procedures
- Support implementation of new services and practice developments
- Monitor and improve patient access and service delivery
- Assist with HR processes including sickness absence, annual leave, and disciplinary procedures
- Ensure compliance with employment law and practice HR policies
- Support claims, QOF, PCN, and enhanced service income
- Assist with budget planning and reporting
- Support contract management and liaison with NHS bodies
- Support use of clinical systems
- Ensure data protection and GDPR compliance
- Support IT systems and liaise with external providers
- Manage and respond to complaints in line with NHS guidance
- Support patient engagement and feedback processes
- Ensure high standards of confidentiality and patient care
Person Specification
- Experience of working in primary care or general practice
- Experience of line management and leading a team
- Knowledge of the regulatory frameworks governing general practice (e.g. CQC, GMS contract)
- Excellent literacy and numeracy skills
- Excellent communication skills, including the ability to communicate effectively with people from a wide range of backgrounds
- Confident working with IT and learning new systems
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Deputy Practice Manager in Liverpool employer: Calvary Health Centre
Calvary Health Centre is an excellent employer that fosters a collaborative and supportive work environment, making it an ideal place for those passionate about primary care. With a focus on employee growth, the practice offers opportunities for training and development while ensuring compliance with healthcare standards. Located in a friendly community, our team values each member's contribution, promoting a positive atmosphere where staff can thrive and make a meaningful impact on patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Practice Manager in Liverpool
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Calvary Health Centre.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Calvary Health Centre.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Calvary Health Centre, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Deputy Practice Manager in Liverpool
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Calvary Health Centre.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Calvary Health Centre.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Calvary Health Centre. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Calvary Health Centre. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Calvary Health Centre
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Calvary Health Centre’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
