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- Tasks: Lead service design and ensure smooth transitions for Apps & Platforms services.
- Company: Dynamic company focused on innovative service delivery and continuous improvement.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on inclusivity and sustainability.
- Why this job: Make a real impact by shaping how services are delivered and improved.
- Qualifications: Experience in ITIL service design and strong analytical skills required.
The predicted salary is between 60000 - 75000 £ per year.
We’re looking for a Service Design Lead to play a critical role in shaping how our Apps & Platforms services are designed, transitioned, and continuously improved. This is a high-impact position where you’ll influence how services are delivered across the business—ensuring they are robust, scalable, and aligned to architectural, security, and operational standards. You’ll sit at the heart of our Architecture & Design governance, working closely with Suppliers, Solution Architects and Service Owners to ensure services are continuously improved and risks are managed.
What you’ll be doing:
- Lead service design and transition assurance across the Apps & Platforms portfolio.
- Ensure new and changed services are successfully transitioned into BAU with effective support models and KPIs.
- Act as the go-to expert (SME) for service design best practice.
- Collaborate with Solution Architects to assess risk, resilience, and security.
- Drive service assurance, ensuring quality and performance standards are met.
- Support major incident and problem resolution, working with key stakeholders to minimise service impact.
- Own and evolve the Service Catalogue.
- Work with Service Owners to define and track KPIs and performance metrics.
What we’re looking for:
Essential:
- Experience designing and transitioning services within an ITIL-based environment.
- Strong understanding of service management, software lifecycle, release management, and risk management.
- Ability to influence and engage stakeholders at all levels.
- Strong analytical skills with the ability to translate data into insights.
- A structured, detail-oriented problem solver.
- Experience designing services that are inclusive, accessible, and sustainable.
Desirable:
- Experience working in Agile environments and applying iterative design principles.
- Experience managing third-party vendors or outsourced service models.
Service Designer in Warwick employer: Calor
Contact Detail:
Calor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in Warwick
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your service design projects and successes. This is your chance to demonstrate how you’ve influenced service delivery and improved processes—make it shine!
✨Tip Number 3
Prepare for interviews by researching the company’s services and understanding their challenges. Be ready to discuss how your experience aligns with their needs, especially around service management and risk assessment.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it shows you’re genuinely interested in joining our team and making an impact.
We think you need these skills to ace Service Designer in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Designer role. Highlight your experience with service design, ITIL environments, and any relevant projects that showcase your skills in transitioning services and managing risks.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service design and how your background aligns with our needs. Don’t forget to mention your experience with stakeholders and your analytical skills!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex problems in service design. We love structured, detail-oriented thinkers, so share specific instances where your insights made a difference.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Calor
✨Know Your Service Design Inside Out
Make sure you brush up on your knowledge of service design principles, especially within an ITIL-based environment. Be ready to discuss your past experiences in designing and transitioning services, and how you've ensured they meet quality and performance standards.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples that demonstrate your ability to influence and engage stakeholders at all levels. Think about times when you successfully collaborated with Solution Architects or Service Owners to assess risks or improve services—these stories will highlight your interpersonal skills.
✨Be Data-Driven
Since strong analytical skills are essential for this role, come prepared to discuss how you've translated data into actionable insights in previous positions. Consider bringing along metrics or KPIs you've tracked to showcase your structured approach to problem-solving.
✨Emphasise Inclusivity and Sustainability
Given the focus on designing services that are inclusive, accessible, and sustainable, think about how you've incorporated these elements into your work. Be ready to share specific examples that illustrate your commitment to these values in service design.