At a Glance
- Tasks: Lead and develop a dynamic team while driving performance and improving customer processes.
- Company: Join a forward-thinking company focused on operational excellence and teamwork.
- Benefits: Gain leadership experience, enhance skills, and enjoy career progression opportunities.
- Other info: Fast-paced environment with excellent exposure across multiple business functions.
- Why this job: Make a real impact on customer journeys and drive meaningful improvements.
- Qualifications: Experience in team management and strong knowledge of ERP/CRM systems.
The predicted salary is between 40000 - 50000 € per year.
We’re looking for a motivated and collaborative individual to join our Customer Engineering team as a Customer Engineering Team Leader on a 12-month secondment. This is a fantastic opportunity for someone who enjoys leading people, driving performance, improving processes, and making a real impact across the customer journey. You’ll play a key role in supporting operational delivery, developing colleagues, and helping shape continuous improvement initiatives across Customer Engineering. The role offers excellent exposure across multiple business functions and provides an opportunity to build leadership capability within a fast-paced operational environment.
What You’ll Be Doing
- Leading & Developing People
- Lead, motivate and support a team within Customer Engineering
- Set clear objectives and support colleagues through coaching, development and regular one-to-ones
- Ensure training and support is delivered consistently, particularly during periods of business change
- Help create a positive, inclusive and safety-focused team culture
- Support recruitment, onboarding and development of new colleagues
- Managing Workflow & Performance
- Oversee Customer Engineering workflows within ERP systems, ensuring work orders are managed accurately and within agreed SLAs
- Manage day-to-day operational priorities, customer escalations and workload distribution
- Monitor team performance, productivity and compliance KPIs
- Produce and analyse performance reports, identifying trends and opportunities for improvement
- Ensure field resource and scheduling activity is aligned to operational demand and capacity
- Driving Continuous Improvement
- Identify opportunities to improve efficiency, processes and customer outcomes
- Act as a key user and SME across ERP and CRM systems
- Work collaboratively with stakeholders across Customer Experience, Fulfilment and Engineering to share best practice and implement improvements
- Support wider business and technical projects where required
- Building Strong Relationships
- Develop strong working relationships across the business
- Work closely with Finance, Customer Experience and operational teams to support service delivery and cost management
- Deputise for the CE Support Manager when required
What We’re Looking For
- Essential Skills & Experience
- Experience managing people or deputising for a Team Leader
- Strong knowledge of ERP and CRM systems
- Experience working in a fast-paced operational or customer-focused environment
- Strong organisational and communication skills
- Ability to analyse data and produce detailed performance reports
- A proactive mindset with a focus on continuous improvement
- Ability to build effective relationships across teams and departments
- Strong attention to detail and problem-solving skills
- Degree level education (or equivalent experience)
- Desirable
- Experience leading teams within a technical or engineering environment
- Experience supporting wider operational or technical projects
- Potential and ambition to deputise for the CE Support Manager
Why Apply?
This secondment offers an excellent opportunity to:
- Gain leadership experience within Customer Engineering
- Increase your visibility across the wider business
- Develop your operational, stakeholder management and people leadership skills
- Contribute to meaningful improvement initiatives and business change
- Build experience that supports future career progression opportunities
If you’re passionate about people, operational excellence and continuous improvement, we’d love to hear from you.
Customer Engineering Team Leader (12 Months Secondment) in Warwick employer: Calor
Join our dynamic team at Tachbrook Park, where we prioritise a collaborative and inclusive work culture that fosters personal and professional growth. As a Customer Engineering Team Leader, you'll not only lead and develop your team but also have the chance to drive meaningful improvements across the customer journey, all while enjoying excellent exposure to various business functions. With a strong focus on continuous improvement and operational excellence, this role offers a unique opportunity to enhance your leadership skills in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineering Team Leader (12 Months Secondment) in Warwick
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Customer Engineering team. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and operational management. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Showcase your passion for continuous improvement during interviews. Share specific examples of how you've driven efficiency or improved processes in past roles. This will demonstrate that you’re the right fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Customer Engineering Team Leader (12 Months Secondment) in Warwick
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing people and driving performance. We want to see how your skills align with the role of Customer Engineering Team Leader, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:In your application, emphasise your experience in leading teams and supporting colleagues through coaching and development. We’re looking for someone who can motivate and inspire others, so share specific examples of how you’ve done this in the past.
Highlight Continuous Improvement Initiatives:We love a proactive mindset! Be sure to mention any projects or initiatives where you’ve identified opportunities for improvement. This could be anything from streamlining processes to enhancing customer outcomes—show us how you’ve made a difference!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Calor
✨Know Your Team Leadership Style
Before the interview, think about your leadership style and how it aligns with the role. Be ready to share examples of how you've motivated and developed teams in the past. This will show that you understand the importance of leading and supporting people effectively.
✨Familiarise Yourself with ERP and CRM Systems
Since the role requires strong knowledge of ERP and CRM systems, brush up on your understanding of these tools. Be prepared to discuss how you've used them in previous roles to manage workflows and improve processes. This will demonstrate your technical competence and readiness for the job.
✨Showcase Your Problem-Solving Skills
Think of specific instances where you've identified opportunities for improvement or solved complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your proactive mindset and ability to drive continuous improvement.
✨Build Relationships with Examples
The role emphasises building strong relationships across various teams. Prepare examples of how you've successfully collaborated with different departments in the past. This will illustrate your communication skills and ability to work effectively in a cross-functional environment.
