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- Tasks: Analyse data to improve customer service and operational efficiency.
- Company: Join a dynamic team at Tachbrook Park with a focus on innovation.
- Benefits: Enjoy a hybrid work model and gain valuable experience in a key role.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real impact by turning data into actionable insights for better service delivery.
- Qualifications: Strong analytical skills and proficiency in Excel are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We’re looking for a data-driven and proactive analyst to join our team on a 12-month fixed-term contract. This is a fantastic opportunity to step into a role where your insights will directly influence how our Customer Engineering operation performs, helping us deliver a more efficient and seamless service to our customers.
Working closely with the Billing & Performance Team Leader, you’ll act as a key performance “gatekeeper”, ensuring our planning, forecasting and KPIs are accurate, meaningful, and drive real business improvements. If you enjoy turning data into action and want to see the tangible impact of your work, this role offers the perfect platform.
What you’ll be doing:
- Own and update weekly capacity plans, identifying trends, risks and opportunities
- Analyse performance data and recommend practical improvements to efficiency and service delivery
- Support the development of forecasting models and reporting tools
- Translate demand forecasts into actionable plans, highlighting gaps and proposing solutions
- Act as a go-to contact for KPI and performance queries across Customer Engineering
- Help optimise workload distribution to maintain service levels
- Produce and track key metrics that shape operational decision-making
What we’re looking for:
- Strong analytical and data interpretation skills
- Confidence working with Excel and Microsoft Office tools
- A problem-solving mindset with the ability to turn insight into action
- Excellent communication skills and the ability to work with a range of stakeholders
- A proactive, curious approach – someone who asks “how can we improve this?”
It would be great if you also have:
- Experience in a performance, planning or analyst role
- Knowledge of operational, supply chain, or service environments
- A degree in Business, Supply Chain or a related field
Customer Engineering Performance Analyst in Warwick employer: Calor
Contact Detail:
Calor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineering Performance Analyst in Warwick
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to data analysis and performance metrics. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Showcase your analytical skills by bringing examples of your work to interviews. Whether it’s a project where you improved efficiency or a report that influenced decision-making, having tangible evidence of your impact will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Engineering Performance Analyst in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Engineering Performance Analyst. Highlight your analytical skills and any relevant experience with data interpretation, as these are key for us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've turned insights into action in previous roles. We love a proactive mindset, so don’t hold back on sharing your successes!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We want to see your passion for data and performance improvement without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Calor
✨Know Your Data
Make sure you brush up on your analytical skills and be ready to discuss how you've used data in previous roles. Think of specific examples where your insights led to improvements, as this will show your potential employer that you can turn data into action.
✨Excel Like a Pro
Since the role requires confidence with Excel and Microsoft Office tools, practice using these applications before your interview. Be prepared to talk about any complex spreadsheets or models you've created, and how they helped in decision-making processes.
✨Show Your Problem-Solving Skills
Prepare to discuss challenges you've faced in past roles and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your proactive mindset and ability to improve processes.
✨Communicate Effectively
As you'll be working with various stakeholders, practice articulating your thoughts clearly and concisely. Think about how you can explain complex data insights in simple terms, as this will demonstrate your excellent communication skills and ability to collaborate effectively.