Customer Engineering Coordinator
Tachbrook Park, Warwick
Permanent
About the Role
We’re looking for a motivated Customer Engineering Coordinator to join our team. In this role, you’ll manage the administration of gas-related emergencies, service orders, and maintenance of company assets. You’ll ensure that industry standards and company procedures are followed, taking appropriate action when needed.
This is a varied role, working with both internal teams and external customers, so excellent customer service and communication skills are key.
Key Responsibilities
- Create and manage work orders following company policies
- Schedule appointments and confirm with customers promptly
- Raise purchase orders and material orders using Calor’s ERP system
- Track order progress, manage cancellations, and reschedule appointments
- Respond to customer communications within 48 hours
- Produce customer letters using company templates
- Manage Accounts Payable queues and monitor CRM cases
- Answer calls professionally and ensure GDPR compliance
- Take personal ownership of safety for yourself and others
What We’re Looking For
- Strong written and verbal communication skills
- Ability to use your initiative and solve problems
- Calm, confident, and assertive with great interpersonal skills
- Team player with a flexible and adaptable approach
- Customer-focused and determined to meet goals
- Experience in customer service or call centre environments is a plus but not essential
What We Offer
- 25 days annual leave plus 8 Bank Holidays
- Private Medical Insurance
- Company Pension Scheme with matched contributions (up to 7.5% )
- Life Assurance
- Staff discounts on gas and shopping
If you’re ready to join a supportive team and play a key role in delivering excellent customer service, apply today!
