At a Glance
- Tasks: Manage gas-related emergencies and service orders while ensuring top-notch customer service.
- Company: Join a supportive team at a leading energy company in Warwick.
- Benefits: Enjoy 25 days leave, private medical insurance, and staff discounts.
- Other info: Flexible work environment with opportunities for personal growth.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 26228 - 26228 £ per year.
We’re looking for a motivated Customer Engineering Coordinator to join our team. In this role, you’ll manage the administration of gas-related emergencies, service orders, and maintenance of company assets. You’ll ensure that industry standards and company procedures are followed, taking appropriate action when needed.
This is a varied role, working with both internal teams and external customers, so excellent customer service and communication skills are key.
Key Responsibilities
- Create and manage work orders following company policies
- Schedule appointments and confirm with customers promptly
- Raise purchase orders and material orders using Calor’s ERP system
- Track order progress, manage cancellations, and reschedule appointments
- Respond to customer communications within 48 hours
- Produce customer letters using company templates
- Manage Accounts Payable queues and monitor CRM cases
- Answer calls professionally and ensure GDPR compliance
- Take personal ownership of safety for yourself and others
What We’re Looking For
- Strong written and verbal communication skills
- Ability to use your initiative and solve problems
- Calm, confident, and assertive with great interpersonal skills
- Team player with a flexible and adaptable approach
- Customer-focused and determined to meet goals
- Experience in customer service or call centre environments is a plus but not essential
What We Offer
- 25 days annual leave plus 8 Bank Holidays
- Private Medical Insurance
- Company Pension Scheme with matched contributions (up to 7.5%)
- Life Assurance
- Staff discounts on gas and shopping
If you’re ready to join a supportive team and play a key role in delivering excellent customer service, apply today!
Customer Engineering Coordinator - Level 2 in Warwick employer: Calor
Calor is an exceptional employer that prioritises the growth and well-being of its employees, offering competitive pay and a range of benefits including performance bonuses and comprehensive training. With opportunities for career development through online courses and a supportive work culture, drivers can enjoy the flexibility of roaming across various sites while receiving paid travel time and meal allowances. Join us to be part of a dedicated team that plays a vital role in the UK's energy supply sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineering Coordinator - Level 2 in Warwick
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when answering questions about handling customer interactions.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your initiative and ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Engineering Coordinator - Level 2 in Warwick
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Engineering Coordinator role. Highlight your relevant experience and skills, especially in customer service and communication, to show us you’re the perfect fit!
Showcase Your Communication Skills:Since this role requires strong written and verbal communication, use clear and concise language in your application. We want to see how you can express yourself effectively, so don’t hold back on demonstrating your style!
Be Proactive:In your application, give examples of how you've used your initiative to solve problems in past roles. We love candidates who take ownership and can think on their feet, so let us know how you’ve tackled challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Calor
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Engineering Coordinator. Familiarise yourself with managing work orders, scheduling appointments, and using ERP systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent customer service and communication skills, prepare examples from your past experiences where you've successfully handled customer interactions. Be ready to demonstrate how you can communicate clearly and effectively, both verbally and in writing.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've had to use your initiative to solve problems. Whether it was in a customer service role or another job, be prepared to discuss how you approached the issue, what actions you took, and the outcome. This will highlight your ability to think on your feet.
✨Emphasise Teamwork and Flexibility
This position requires a team player who can adapt to changing situations. Share examples of how you've worked collaboratively with others and adjusted to new challenges. Highlighting your flexibility will show that you're a great fit for their dynamic environment.
