At a Glance
- Tasks: Coordinate customer service operations and manage gas-related emergencies with a focus on safety.
- Company: Join Calor, a leader in energy solutions with a strong commitment to customer service.
- Benefits: Enjoy 25 days leave, private medical insurance, and staff discounts.
- Other info: Flexible hybrid working and opportunities for personal growth await you.
- Why this job: Be part of a dynamic team making a real difference in customer experience.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 31500 - 38500 £ per year.
Customer Engineering Coordinator (12 months Fixed Term Contract) The Point, Warwick Full-time, Hybrid (3 days on site) £26,500
About the Role
We’re looking for a customer-focused and organised professional to join Calor in a key operational support role. You’ll be responsible for the administration and coordination of gas-related emergencies, service orders and company asset maintenance, ensuring work is planned, communicated and delivered safely, compliantly and efficiently. This is a varied role where no two days are the same. You’ll work with a wide range of internal teams, engineers, contractors and external customers, playing a vital part in delivering a high standard of customer service while supporting Calor’s safety and business objectives.
Shift pattern: Working between 8:00am - 5:30pm Monday to Friday
Key Responsibilities
- Create and manage work orders in line with Calor policies
- Raise and manage purchase orders using Calor’s ERP system
- Order materials, liaise with suppliers and arrange delivery of parts to site
- Use external systems and search tools to support work planning and order accuracy
- Review cancellations and aborts, arranging follow-up appointments where required
- Support work order completion, accountancy and closure (TECO) processes
- Manage cases within Calor’s CRM system and maintain accurate records
- Handle inbound calls and queries from customers, engineers, depots and contractors in line with SLAs
- Respond to customer communications within agreed timescales, issuing holding responses where necessary
- Produce customer correspondence using Calor-approved templates and formats
- Ensure GDPR compliance at all times when handling customer information
- Take ownership of customer queries and complaints through to resolution
- Promote Calor services where appropriate, delivering professional and empathetic communication
- Work collaboratively with colleagues and departments, sharing best practice
- Contribute to continuous improvement of processes and customer experience
What We’re Looking For
- Excellent written and verbal communication skills
- Strong interpersonal skills with a calm, confident and professional manner
- Ability to use initiative, analyse information and solve problems effectively
- A flexible team player with a strong customer-focused mindset
- Resilient and tenacious, with the drive to achieve team and business goals
- Previous experience in a customer service or call centre environment is desirable but not essential
- Educated to GCSE standard (or equivalent), including English and Mathematics
Why Join Calor?
- Be part of a business where safety and customer service are central to everything we do
- Work in a varied role with exposure to operational, planning and customer support activities
- Develop transferable skills across systems, coordination, and stakeholder management
- Join a supportive team with opportunities to learn and progress within the organisation
What we can offer you?
- 25 days annual leave plus 8 Bank Holidays
- Private Medical Insurance
- Company Pension Scheme (Salary sacrifice - single matched contributions to 7.5%)
- Life Assurance
- Staff discounts on gas
- Shopping discounts
- 1 day per year to volunteer for a charitable cause
Customer Engineering Coordinator in Warwick employer: Calor
Calor is an exceptional employer that prioritises the growth and well-being of its employees, offering competitive pay and a range of benefits including performance bonuses and comprehensive training. With opportunities for career development through online courses and a supportive work culture, drivers can enjoy the flexibility of roaming across various sites while receiving paid travel time and meal allowances. Join us to be part of a dedicated team that plays a vital role in the UK's energy supply sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineering Coordinator in Warwick
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Calor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Calor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engineering Coordinator in Warwick
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Calor:Your cover letter is your chance to shine! Tell us why you want to work at Calor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Calor!
How to prepare for a job interview at Calor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
