At a Glance
- Tasks: Manage customer debt and resolve overdue invoices while achieving performance targets.
- Company: Dynamic company focused on customer support and continuous improvement.
- Benefits: Up to £28,500 salary, 25 days leave, pension scheme, and staff discounts.
- Other info: Opportunity for personal growth and contribution to process improvements.
- Why this job: Develop specialist skills in a high-impact role within a collaborative team.
- Qualifications: Experience in debt collection or customer service with strong communication skills.
The predicted salary is between 28500 - 28500 € per year.
This role plays a critical part in supporting both our customers and the business by proactively managing customer debt, resolving overdue invoices, and helping us achieve key performance targets. You’ll work closely with customers, internal stakeholders, and third-party partners to secure positive outcomes, while also contributing ideas to continuously improve our processes and ways of working. This is a great opportunity for colleagues who enjoy problem-solving, handling challenging conversations professionally, and working in a fast-paced, target-driven environment.
Key responsibilities
- Proactively contact customers to resolve outstanding debt, handling objections professionally and assertively to achieve successful outcomes.
- Negotiate and validate payment plans where appropriate, ensuring alignment with policy and customer circumstances.
- Work with third-party partners (e.g. Debt Collection Agencies and Legal Partners) to support debt recovery.
- Follow business policies, processes, and procedures, while actively identifying opportunities for improvement.
- Maintain accurate and up-to-date customer records to provide clear visibility across the wider business.
- Respond to customer call-backs in a timely and professional manner.
- Escalate queries or issues that are preventing debt recovery.
- Monitor customer payment behaviour and identify deteriorating trends, ensuring appropriate credit checks are completed.
- Complete your allocated stage of the debt journey and prepare accounts for the next step where required.
- Keep your Team Lead informed of any issues or risks as they arise.
- Report key performance indicators to your Lead on a monthly basis.
Key skills and experience
Essential
- Experience in debt collection and/or customer service activity.
- Strong communication skills with the ability to build rapport and manage challenging conversations.
- Confident objection-handling skills.
- Hard-working, resilient, and comfortable working towards personal and team targets.
- Organised, with strong attention to detail and effective day-to-day prioritisation.
- Proactive and able to use initiative to drive activity.
- A collaborative team player who contributes to shared KPI goals.
- Able to identify and raise opportunities to improve policies and processes.
Desirable
- Knowledge of SAP and Salesforce.
- Previous experience working within a debt collection team.
Why apply?
- Opportunity to develop specialist debt management skills.
- High-impact role supporting both customers and the wider business.
- Collaborative team environment with clear performance goals.
- Chance to contribute to continuous improvement across processes.
What we can offer you:
- 25 days annual leave.
- Company Pension Scheme (Salary sacrifice - single matched contributions to 7.5%).
- Life Assurance.
- Staff discounts on gas.
- 1 day per year to volunteer for a charitable cause.
- Shopping discounts.
Collections Agent in Warwick employer: Calor
Join our dynamic team at Tachbrook Park as a Collections Agent, where you will thrive in a supportive and collaborative environment that values your contributions. With a focus on employee growth, we offer opportunities to develop specialist debt management skills while enjoying a competitive salary and generous benefits, including 25 days of annual leave and a company pension scheme. Our culture encourages innovation and continuous improvement, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Agent in Warwick
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your objection-handling skills. Role-play with a friend or family member to get comfortable with challenging conversations. The more you practice, the more confident you'll be when it counts!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining us and ready to take that next step in your career.
We think you need these skills to ace Collections Agent in Warwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your debt collection experience and any customer service roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Collections Agent role. Share specific examples of how you've handled challenging conversations or resolved customer issues in the past. We love a good story!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application showcases your ability to build rapport and handle objections. Use clear and concise language, and don’t shy away from demonstrating your problem-solving skills. We’re all about effective communication here at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at Calor
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Agent inside out. Familiarise yourself with common debt collection practices, customer service techniques, and any relevant software like SAP or Salesforce. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Objection Handling
Since this role involves managing challenging conversations, it’s crucial to practice how you would handle objections. Think of potential scenarios you might face and prepare your responses. Role-playing with a friend can be a great way to build your confidence and refine your approach.
✨Show Your Problem-Solving Skills
Be ready to discuss specific examples from your past experience where you've successfully resolved issues or improved processes. Highlight your ability to think on your feet and come up with creative solutions, as this is key in a fast-paced environment like debt collection.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, performance targets, or opportunities for professional development. This shows that you’re engaged and serious about contributing to the company’s success.
