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- Tasks: Plan and schedule work for engineers, ensuring smooth operations and customer satisfaction.
- Company: Join a supportive team in a fast-paced environment at Tachbrook Park, Warwick.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and retail discounts.
- Other info: Flexible working hours and opportunities for volunteering and personal growth.
- Why this job: Make a real difference by helping customers and keeping operations running smoothly.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 26228 - 26228 £ per year.
Looking for a role where organisation, problem-solving, and customer service come together? As a Scheduler/Planner, you’ll play a key role in keeping our operations running smoothly—helping customers when they need it most and ensuring our field teams are in the right place at the right time. You’ll be part of a supportive team, working in a fast-paced environment where no two days are the same.
Rotating Shift Pattern: 7:30am - 4:00pm, 8:30am - 5:00pm
What you’ll be doing:
- Planning and scheduling work for engineers, ensuring appointments are arranged efficiently
- Creating and managing work orders, including labour, materials, and purchase orders
- Coordinating with suppliers to ensure parts and equipment are delivered on time
- Handling customer queries via phone and email with professionalism and empathy
- Managing cancellations and rebooking appointments quickly and effectively
- Updating systems (CRM/ERP) with accurate, up-to-date information
- Supporting the completion and closure of jobs
- Working closely with internal teams, depots, engineers, and contractors
- Ensuring compliance with safety, GDPR, and company procedures
What we’re looking for:
- Strong communication skills (written and verbal)
- A proactive problem-solver who can use their initiative
- Excellent organisation and attention to detail
- A calm, confident approach in a fast-paced environment
- A team player with a flexible and adaptable mindset
- A passion for delivering great customer service
Desirable (but not essential):
- Experience in a customer service or call centre environment
Qualifications:
- GCSE (or equivalent) in English and Maths
What you’ll get in return:
- 25 days annual leave + bank holidays
- Private medical insurance
- Company pension (up to 7.5% matched)
- Life assurance
- Staff discount on gas
- 1 day per year to volunteer for a charitable cause
- Retail and shopping discounts
Scheduler/Planner employer: Calor
Contact Detail:
Calor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler/Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common questions your way, especially around organisation and problem-solving. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've handled tough situations with customers. This will highlight your empathy and professionalism—key traits for a Scheduler/Planner.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Scheduler/Planner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your organisation and problem-solving skills. We want to see how your experience aligns with the Scheduler/Planner role, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: Since strong communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors—first impressions matter!
Highlight Customer Service Experience: If you’ve got experience in customer service or a call centre, make it shine! We love candidates who can demonstrate empathy and professionalism in handling queries, so share those stories in your application.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Calor
✨Know Your Stuff
Before the interview, make sure you understand the role of a Scheduler/Planner inside out. Familiarise yourself with the key responsibilities like planning and scheduling work for engineers, managing work orders, and handling customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated in past jobs. Think about times when you handled customer queries or worked with teams to solve problems. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've had to think on your feet and resolve issues quickly. Whether it was managing cancellations or coordinating with suppliers, having concrete examples will illustrate your proactive problem-solving skills and adaptability in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.