At a Glance
- Tasks: Oversee transport distribution, solve problems, and ensure smooth operations.
- Company: Join a dynamic team at a leading transport company in Neath.
- Benefits: Enjoy private medical insurance, 25 days annual leave, and retail discounts.
- Other info: Collaborative environment with excellent training and career growth opportunities.
- Why this job: Make a real impact by ensuring efficient transport solutions for customers.
- Qualifications: Experience in customer service or fast-paced environments; training provided.
The predicted salary is between 30000 - 40000 £ per year.
Location: Neath
On-Site Role
Shift Patterns: 4 on 2 off – Regular weekends and overtime
Permanent
Are you a confident communicator with a knack for decision-making in fast-paced environments? Do you enjoy problem-solving and keeping operations running smoothly? Join us as a Transport Planning Dispatcher at our Neath site, where you'll play a vital role in ensuring efficient and seamless distribution to meet our customers' needs.
About the Role: The role is responsible for overseeing the regional distribution picture, dealing with vehicle breakdowns, customer run outs, driver absenteeism, redirecting drivers when a call is aborted, end to end accountability of trips, including reconciliation, and making the right decisions to ensure the plan continues to be executed efficiently whilst meeting customers’ expectations.
Key Responsibilities:
- Monitor and adjust live distribution plans to address disruptions while maintaining efficiency and customer satisfaction.
- Strong customer orientation with the ability to deliver high levels of customer service/experience through effective route planning and teamwork.
- Provide updates on customer runouts, vehicle breakdowns, or unforeseen changes to senior management.
- Compile and share reports on distribution progress and highlight areas for improvement.
- Support the safety agenda by optimising routes, updating customer master data, and improving driver wellbeing.
What We’re Looking For:
- Experience: Call centre, customer service or fast-paced environment experience is essential. A transport background is advantageous but not required; training will be provided.
- Skills: Strong administrative abilities and attention to detail. Confident communicator via phone, email, and face-to-face interactions. A self-motivated individual who is able to work individually and as part of a team to critically evaluate process performance and their contribution. Comfortable making decisions under pressure and balancing priorities effectively. Strong customer orientation with the ability to deliver high levels of customer service/experience through effective route planning and teamwork. Process-oriented individual with a continuous improvement mindset.
What We Offer:
- Private Medical Insurance: Ensuring you and your health come first.
- Annual Leave: 25 days plus 8 bank holidays for a great work-life balance.
- Cycle to Work Scheme: Support for a healthier, eco-friendly commute.
- Life Assurance: 4x your salary for peace of mind.
- Pension Contributions: Matched up to 7.5%.
- Retail Discounts: Access to exclusive offers on shopping, dining, and more.
- Comprehensive Training: On-site training to set you up for success.
- On-Site Facilities: Free parking and a collaborative team environment.
For a full list of our benefits, visit: Calor Career | Calor Gas Jobs
Transport Planner in Neath employer: Calor
At our Neath site, we pride ourselves on being an excellent employer that values employee well-being and professional growth. With a strong focus on work-life balance, comprehensive training, and a supportive team culture, we offer a rewarding environment for Transport Planners to thrive. Our commitment to health, safety, and continuous improvement ensures that you will not only contribute to our success but also develop your skills in a dynamic and fulfilling role.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Planner in Neath
✨Tip Number 1
Network like a pro! Reach out to people in the transport planning field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Practice your communication skills! Since this role requires confident communication, try role-playing interviews with friends or family. The more you practice, the more natural it will feel when you're in front of the hiring team.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples from your past experiences where you’ve successfully navigated challenges. This will demonstrate your ability to think on your feet, which is crucial for a Transport Planner.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Transport Planner in Neath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant customer service or fast-paced environment experience, as this is key for us.
Craft a Compelling Cover Letter:Use your cover letter to showcase your problem-solving skills and decision-making abilities. Let us know how you can contribute to keeping operations running smoothly at our Neath site.
Showcase Your Communication Skills:Since we're looking for confident communicators, make sure to demonstrate your communication style in your application. Whether it's through your CV or cover letter, let your personality shine!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at Calor
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Transport Planner role. Familiarise yourself with the key responsibilities like monitoring distribution plans and handling disruptions. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Transport Planner, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently. Consider preparing examples from your past experiences where you successfully communicated under pressure or resolved customer issues.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your decision-making skills. Think about how you would handle vehicle breakdowns or driver absenteeism. Be ready to explain your thought process and how you prioritise tasks to keep operations running smoothly.
✨Highlight Your Customer Orientation
Customer satisfaction is key in this role. Prepare to discuss how you've delivered high levels of customer service in previous positions. Share specific examples of how you’ve improved processes or resolved issues to enhance the customer experience.
