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- Tasks: Help customers with inquiries and ensure a seamless experience at Calor.
- Company: Join Calor, a company dedicated to exceptional customer service and genuine connections.
- Benefits: Enjoy hybrid working, 25 days annual leave, private medical insurance, and staff discounts.
- Why this job: This role offers growth opportunities and a chance to make a real impact on customer satisfaction.
- Qualifications: Passion for customer service, strong IT skills, and excellent communication are essential.
- Other info: No cold calling involved; just friendly support in a dynamic environment.
The predicted salary is between 21600 - 36000 £ per year.
As a Contact Centre Advisor at Calor, you’ll be more than just a voice on the other end of the line. You’ll become an expert in all things Calor, helping our customers with a variety of enquiries and ensuring they have everything they need for a seamless experience. From assisting with orders to answering questions about our services and accounts, you’ll play a key role in delivering outstanding customer service every day.
But this isn’t your typical scripted contact centre role. At Calor, we want you to bring your unique personality to work every day. We believe in empowering our team to engage authentically with our customers, creating genuine connections and leaving a lasting impression.
At the beginning of your journey with Calor, you’ll have the opportunity to work closely with your buddy, shadowing them to gain insight into your day-to-day responsibilities. We believe in providing full training and guidance to ensure you feel confident and prepared before you answer your first call. Rest assured, this isn’t a sales role, and there will be absolutely no cold calling involved. Instead, you’ll have the chance to focus on what you do best: delivering friendly and helpful support to our customers, ensuring each interaction leaves them with a smile.
About the role:
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Hybrid Working: Experience the best of both worlds with the flexibility of working in the office for 3 days a week.
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Rotational Shift Pattern: Embrace diversity in your work schedule with shifts spanning from 0800-1630, 0930-1800 and 11:00am-8:00pm.
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Saturday Shifts: We respect your weekends, so we only require you to work 1 Saturday out of every 4, from 9:00am to 1:00pm.
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Growth Opportunities: We’re committed to your professional development journey, providing stability and support along the way.
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Target Achievement: Meet set targets and service levels to ensure customer satisfaction.
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Record-Keeping: Log and track all interactions in our CRM system for efficient record-keeping.
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Account Administration: Administer customer accounts accurately and in a timely manner.
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Complaint Resolution: Address customer complaints promptly and professionally.
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A genuine passion for providing outstanding customer service.
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Experience of working in a contact centre.
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Strong IT skills.
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Exceptional communication skills, both verbal and written.
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A customer-first mentality and a commitment to exceeding expectations.
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Ability to thrive in a fast-paced environment while maintaining attention to detail.
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As our sites are in remote locations, having a valid driving licence is essential for commuting.
At Calor, our Contact Centre is filled with passionate and forward-thinking individuals dedicated to making a difference in the lives of our customers. It’s not just about answering calls; it’s about providing exceptional service and ensuring every customer has the best experience possible., + 25 days annual leave
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Holiday Purchase Scheme
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Private medical insurance
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Company pension scheme
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Overtime is available during our busy months
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Onsite canteen
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Free onsite parking
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Staff Discounts on Gas
For a full list of our benefits visit: https://www.calor.co.uk/about-us/careers
Customer Service Advisor L1 employer: Calor
Contact Detail:
Calor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor L1
✨Tip Number 1
Familiarize yourself with Calor's products and services. Understanding what we offer will help you engage more authentically with customers and demonstrate your passion for outstanding service.
✨Tip Number 2
Practice your communication skills! Since exceptional verbal and written communication is key in this role, consider role-playing scenarios or practicing common customer inquiries to boost your confidence.
✨Tip Number 3
Highlight any previous experience in a contact centre environment during your interactions. Sharing specific examples of how you've successfully resolved customer issues can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you handle fast-paced environments. Think of examples where you've maintained attention to detail while managing multiple tasks, as this is crucial for success in our team.
We think you need these skills to ace Customer Service Advisor L1
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Advisor at Calor. Familiarize yourself with their services and customer interaction expectations to tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or contact centre roles. Showcase your communication skills and ability to handle customer inquiries effectively.
Show Your Personality: Calor values authenticity, so let your personality shine through in your application. Use a friendly tone and express your passion for providing outstanding customer service.
Proofread Your Application: Ensure that your application is free from spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves record-keeping and communication.
How to prepare for a job interview at Calor
✨Show Your Passion for Customer Service
Make sure to express your genuine passion for providing outstanding customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with Calor's values.
✨Demonstrate Your Communication Skills
Since exceptional communication is key in this role, practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you would handle various customer scenarios, showcasing your verbal and written communication skills.
✨Emphasize Your Adaptability
Calor values individuals who can thrive in a fast-paced environment. Highlight your ability to adapt to changing situations and manage multiple tasks efficiently. Share examples of how you've successfully navigated similar challenges in previous roles.
✨Prepare for Role-Specific Questions
Familiarize yourself with common contact centre scenarios and be ready to discuss how you would handle them. This could include dealing with complaints or managing customer accounts. Showing that you understand the day-to-day responsibilities will demonstrate your readiness for the role.
