Customer Service Advisor
Coryton, Essex
Permanent / Full Time
£26,228 per annum + London Allowance
Join Our Customer Experience Team at Calor Gas
Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Coryton. In this role, you’ll act as a first point of contact for customers — resolving queries over the phone and in writing, often at first contact.
Working Hours:
Our contact centre operates Monday to Friday, 8:00am – 8:00pm, with shift patterns allocated on a rotational basis. You’ll receive advance notice of your scheduled shifts.
-
Saturday shifts: 9:00am – 1:00pm (on a rota basis)
-
Bank Holidays: 9:00am – 5:00pm (on a rota basis)
Key Responsibilities:
-
Respond to inbound and outbound customer calls, providing timely and effective support.
-
Process customer orders and handle account administration with accuracy.
-
Promote Calor’s products and services during customer interactions.
-
Investigate and resolve customer complaints in line with company policies and service standards.
-
Achieve individual and team performance targets and KPIs.
-
Collaborate across departments to ensure a smooth and efficient customer experience.
-
Contribute ideas and support improvements in service processes and customer satisfaction.
-
Maintain accurate, secure, and up-to-date customer records.
What We’re Looking For:
- Strong communication and interpersonal skills, with a customer-focused approach.
-
A sense of ownership and pride in delivering high-quality work.
-
Ability to stay organised and work effectively under pressure.
-
Meticulous attention to detail.
-
Familiarity with Microsoft Office; experience with SAP is advantageous.
-
Comfortable working in a high-volume, fast-paced environment.
What We Offer:
-
25 days of annual leave
-
Holiday Purchase Scheme
-
Private Medical Insurance
-
Company Pension Scheme
-
Free Onsite Parking
-
Staff Discounts on Calor Gas
Customer Service Advisor employer: Calor
Calor is an exceptional employer that prioritises the growth and well-being of its employees, offering competitive pay and a range of benefits including performance bonuses and comprehensive training. With opportunities for career development through online courses and a supportive work culture, drivers can enjoy the flexibility of roaming across various sites while receiving paid travel time and meal allowances. Join us to be part of a dedicated team that plays a vital role in the UK's energy supply sector.
