The Customer Engineering Team plays a vital role in delivering operational excellence, compliance, and emergency response across Calor Ireland, ensuring customer sites meet regulatory and safety requirements. The location of this role will be determined by the successful candidate and may be based in ROI or NI. The Area Technical Supervisor is a field-based role responsible for health and safety audits, quality inspections, compliance monitoring, contractor and installer management, technical support, customer complaint investigations, emergency response, and oversight of high-risk liquid installations. Success in this role requires strong relationship-building skills, sound technical knowledge, and a proactive approach to safety and compliance. The individual will support continuous improvement, promote a positive safety culture, and work collaboratively with internal teams and external partners to deliver safe, practical, and customer-focused solutions. Key Responsibilities: Emergency Response: Receiving and coordinating response to After Hours Emergency Calls (24/7). Managing the Out of Hours Emergency Response on Metered Distribution Systems. Investigating Incidents at customer premises and preparation of associated reports including Incident Investigation Reports. Investigation and resolution of Appliance / Installation related Customer complaints in consultation with Equipment Suppliers and Service Providers. Contractor Management: Carry out Health and Safety Audits, Quality Control Inspections of Calor Contractors, Installers and other Calor Contractors work across Bulk Tank, Cylinder and Company owned Installations. Development, training and management of an effective Contractor and Installer Panel to service all sectors of the LPG Market (up to 30 Contractors / Installers per Supervisor). Onboarding of new Contractors and Installers to support Calors Business 25% of our LPG is sourced from the Whitegate Refinery in Co. Cork, with the remainder sourced within Europe. The company employs over 280 employees across eight sites in Ireland and a further 200 indirectly. Calor is wholly owned by SHV Energy, the largest dedicated global LPG distributor in the market, providing thousands of business and homes across the island of Ireland with their energy needs. SHV Energy operates in 27 countries and supplies LPG to tens of millions of customers worldwide. Apart from competitive remuneration, we offer private health insurance, pension, subsidized canteen, free parking, free company events, training opportunities. TLNT1_NI
Area Technical Supervisor TLNT1_NI in Belfast employer: Calor Gas
At Coryton CDC, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and dedication. Our Class 1 Cylinder Drivers enjoy competitive pay, consistent hours, and opportunities for professional growth within a stable and dynamic environment. Located in Coryton, our facility provides a unique chance to be part of a dedicated team committed to delivering essential services while ensuring employee well-being and development.
