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- Tasks: Plan and schedule work for engineers, ensuring smooth operations and customer satisfaction.
- Company: Join a dynamic team at a leading service provider in Warwick.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and retail discounts.
- Other info: Flexible working hours and opportunities for personal growth in a supportive environment.
- Why this job: Be the backbone of our operations and make a real difference every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 26228 - 26228 £ per year.
Looking for a role where organisation, problem-solving, and customer service come together? As a Scheduler/Planner, you’ll play a key role in keeping our operations running smoothly—helping customers when they need it most and ensuring our field teams are in the right place at the right time.
You’ll be part of a supportive team, working in a fast-paced environment where no two days are the same.
Rotating Shift Pattern:
- 7:30am - 4:00pm
- 8:30am - 5:00pm
What you’ll be doing:
- Planning and scheduling work for engineers, ensuring appointments are arranged efficiently
- Creating and managing work orders, including labour, materials, and purchase orders
- Coordinating with suppliers to ensure parts and equipment are delivered on time
- Handling customer queries via phone and email with professionalism and empathy
- Managing cancellations and rebooking appointments quickly and effectively
- Updating systems (CRM/ERP) with accurate, up-to-date information
- Supporting the completion and closure of jobs
- Working closely with internal teams, depots, engineers, and contractors
- Ensuring compliance with safety, GDPR, and company procedures
What we’re looking for:
- Strong communication skills (written and verbal)
- A proactive problem-solver who can use their initiative
- Excellent organisation and attention to detail
- A calm, confident approach in a fast-paced environment
- A team player with a flexible and adaptable mindset
- A passion for delivering great customer service
Desirable (but not essential):
- Experience in a customer service or call centre environment
Qualifications:
- GCSE (or equivalent) in English and Maths
What you’ll get in return:
- 25 days annual leave + bank holidays
- Private medical insurance
- Company pension (up to 7.5% matched)
- Life assurance
- Staff discount on gas
- 1 day per year to volunteer for a charitable cause
- Retail and shopping discounts
Scheduler/Planner Coordinator L2 in Warwick employer: Calor Gas Ltd.
Contact Detail:
Calor Gas Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler/Planner Coordinator L2 in Warwick
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you’re genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for the Scheduler/Planner role, try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve tackled challenges effectively, as this will impress interviewers looking for proactive candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Scheduler/Planner Coordinator L2 in Warwick
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your organisation and problem-solving skills. We want to see how your experience aligns with the Scheduler/Planner role, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We’re looking for someone who can handle customer queries with professionalism, so let that shine through in your writing!
Highlight Your Team Spirit: We love team players! Mention any experiences where you’ve worked collaboratively or supported colleagues. This will show us that you can thrive in our fast-paced environment and contribute positively to our supportive team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Scheduler/Planner position. We can’t wait to hear from you!
How to prepare for a job interview at Calor Gas Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Scheduler/Planner role. Familiarise yourself with the key responsibilities like planning and scheduling work for engineers, managing work orders, and handling customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
As a Scheduler/Planner, you'll need to think on your feet. Prepare examples from your past experiences where you've successfully solved problems or handled difficult situations. This could be anything from managing cancellations to coordinating with suppliers. Highlighting these skills will demonstrate your proactive approach.
✨Communicate Clearly and Professionally
Strong communication is key in this role. During the interview, practice clear and concise responses. Use examples that showcase your ability to handle customer queries with professionalism and empathy. Remember, the interviewers are looking for someone who can maintain calm in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.