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For Companies At a Glance
- Tasks: Engage with customers to resolve overdue invoices and negotiate payment solutions.
- Company: Join a supportive team in a dynamic debt recovery environment.
- Benefits: Competitive salary, private medical insurance, and generous annual leave.
- Why this job: Make a real impact while developing valuable negotiation and customer service skills.
- Qualifications: Experience in debt collection or customer service with strong communication skills.
- Other info: Opportunities for career growth and exposure to various business stakeholders.
The predicted salary is between 21500 - 24500 £ per year.
Tachbrook Park, Warwick
Permanent, Full-time, Hybrid
£25,185 - £27,500 (Dependent on experience)
About The Role
We are looking for a motivated and resilient Customer Debt Specialist to join our team. This role is key to supporting both our customers and the business by managing customer debt, recovering overdue invoices, and delivering positive outcomes through professional and effective customer engagement.
You will be responsible for contacting customers, navigating challenging conversations, and negotiating payment solutions, while working closely with internal teams and external partners. This is a fast-paced, target-driven role that would suit someone who enjoys problem-solving, building rapport, and making a real impact.
Shift pattern
- Core hours: 8:30am – 5:00pm, Monday to Friday
- Additional rotational shifts:
- One in seven Saturdays: 9:00am - 1:00pm
- One in seven Early shift: 8:00am – 4:30pm
- One in seven Late shift: 11:30am – 8:00pm
- One Bank Holiday in a year
Key responsibilities
- Proactively contact customers to resolve overdue invoices, handling objections confidently and professionally
- Negotiate and agree payment plans where appropriate, ensuring compliance with company policy
- Work with third-party partners such as Debt Collection Agencies and Legal partners to support debt recovery
- Follow established policies, processes, and procedures, while identifying opportunities to improve how we work
- Maintain accurate and up-to-date customer records to provide clear visibility across the business
- Respond to customer queries and call-backs in a timely and professional manner
- Escalate complex queries or issues that may prevent debt recovery
- Monitor customer payment behaviour and identify deteriorating trends, ensuring appropriate credit checks are completed
- Manage your allocated stage of the debt journey and prepare accounts for progression where required
- Keep your Team Lead informed of risks, issues, or emerging trends
- Report key performance indicators on a monthly basis
Essential Skills and experience
- Experience in debt collection and/or a customer service environment
- Strong communication skills, with the ability to engage customers and handle challenging conversations
- Confident objection-handling and negotiation skills
- Resilient, hard-working, and comfortable working in a target-driven environment
- Well organised, with strong attention to detail and the ability to prioritise workload effectively
- Proactive and able to use initiative to drive activity
- A strong team player who contributes to shared goals and KPIs
- Ability to identify opportunities to improve processes and customer outcomes
Desirable
- Experience working within a debt collection team
- Knowledge of SAP and Salesforce
What we offer
- A supportive team environment with clear performance expectations
- Opportunities to develop specialist debt recovery and negotiation skills
- Exposure to a variety of stakeholders across the business
- A role where your contribution directly supports both customers and commercial outcomes
- 25 days annual leave plus 8 Bank Holidays
- Private Medical Insurance
- Company Pension Scheme (Salary sacrifice - single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years)
- Life Assurance
- Staff discounts on gas
Early Collections Agent in Warwick employer: Calor Gas Ltd
Contact Detail:
Calor Gas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Early Collections Agent in Warwick
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play those tricky conversations with a friend or family member. The more comfortable you are with handling objections and negotiating, the better you'll perform during the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even a foot in the door when it comes to landing that interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Early Collections Agent in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your debt collection experience and any customer service roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Early Collections Agent role. Share specific examples of how you've handled challenging conversations or negotiated payment solutions in the past.
Showcase Your Communication Skills: Since this role involves engaging with customers, make sure your written application showcases your strong communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Calor Gas Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of an Early Collections Agent inside out. Familiarise yourself with debt collection processes, customer service principles, and any relevant tools like SAP or Salesforce. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Prepare for common interview questions related to handling objections and negotiating payment plans. Role-play these scenarios with a friend or family member to get comfortable with your responses. The more you practice, the more natural it will feel during the actual interview.
✨Showcase Your Resilience
This role requires a strong ability to handle challenging conversations. Be ready to share examples from your past experiences where you've successfully navigated difficult situations. Highlight your problem-solving skills and how you maintained professionalism under pressure.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, performance expectations, and opportunities for growth within the company. This shows that you're not only interested in the job but also in how you can contribute to the team's success.