At a Glance
- Tasks: Manage gas-related emergencies and service orders while ensuring top-notch customer service.
- Company: Join a supportive team at a leading energy company in Warwick.
- Benefits: Enjoy 25 days leave, private medical insurance, and staff discounts.
- Other info: Flexible team environment with opportunities for personal growth.
- Why this job: Be a key player in delivering excellent customer service and making a difference.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 26228 - 26228 £ per year.
We’re looking for a motivated Customer Engineering Coordinator to join our team. In this role, you’ll manage the administration of gas-related emergencies, service orders, and maintenance of company assets. You’ll ensure that industry standards and company procedures are followed, taking appropriate action when needed.
This is a varied role, working with both internal teams and external customers, so excellent customer service and communication skills are key.
Key Responsibilities- Create and manage work orders following company policies
- Schedule appointments and confirm with customers promptly
- Raise purchase orders and material orders using Calor’s ERP system
- Track order progress, manage cancellations, and reschedule appointments
- Respond to customer communications within 48 hours
- Produce customer letters using company templates
- Manage Accounts Payable queues and monitor CRM cases
- Answer calls professionally and ensure GDPR compliance
- Take personal ownership of safety for yourself and others
- Strong written and verbal communication skills
- Ability to use your initiative and solve problems
- Calm, confident, and assertive with great interpersonal skills
- Team player with a flexible and adaptable approach
- Customer-focused and determined to meet goals
- Experience in customer service or call centre environments is a plus but not essential
- 25 days annual leave plus 8 Bank Holidays
- Private Medical Insurance
- Company Pension Scheme with matched contributions (up to 7.5%)
- Life Assurance
- Staff discounts on gas and shopping
If you’re ready to join a supportive team and play a key role in delivering excellent customer service, apply today!
Customer Engineering Coordinator II — Service & Support in Warwick employer: Calor Gas Ltd.
At Calor, we pride ourselves on being an excellent employer, offering a supportive work environment in Tachbrook Park, Warwick. Our commitment to employee growth is reflected in our comprehensive benefits package, including private medical insurance, a generous pension scheme, and staff discounts, all designed to enhance your work-life balance. Join us to be part of a dynamic team where your contributions are valued, and you can thrive in a culture that prioritises customer service excellence and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineering Coordinator II — Service & Support in Warwick
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Customer Engineering Coordinator II — Service & Support in Warwick
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how you can bring your unique strengths to the Customer Engineering Coordinator role!
Show Off Your Communication Skills:Since this role is all about customer service and communication, don’t forget to showcase your written communication skills in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Include examples in your application that show how you've used your initiative to solve problems in previous roles. This will help us see how you can handle the varied challenges of the job.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure it’s reviewed promptly. We can’t wait to hear from you!
How to prepare for a job interview at Calor Gas Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Engineering Coordinator. Familiarise yourself with managing work orders, scheduling appointments, and handling customer communications. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved customer issues or collaborated with teams. Practising these scenarios will help you articulate your skills confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've used your initiative to solve problems. Whether it’s managing cancellations or tracking order progress, having specific examples will show that you can think on your feet and handle challenges effectively.
✨Emphasise Your Customer Focus
This role is all about delivering excellent customer service, so highlight your customer-focused mindset. Share experiences where you went above and beyond to meet customer needs, and express your determination to maintain high standards in service delivery.
