Customer Engineering Coordinator in Warwick

Join to apply for the Customer Engineering Coordinator role at Calor Gas Ltd.

2 days ago – Be among the first 25 applicants.

About The Role

We’re looking for a motivated Customer Engineering Coordinator to join our team. In this role, you’ll manage the administration of gas‑related emergencies, service orders, and maintenance of company assets. You’ll ensure that industry standards and company procedures are followed, taking appropriate action when needed. This is a varied role, working with both internal teams and external customers, so excellent customer service and communication skills are key.

Tachbrook Park, Warwick – Permanent, Full‑time, Hybrid – £26,000.

Key Responsibilities

• Create and manage work orders following company policies
• Schedule appointments and confirm with customers promptly
• Raise purchase orders and material orders using Calor’s ERP system
• Track order progress, manage cancellations, and reschedule appointments
• Respond to customer communications within 48 hours
• Produce customer letters using company templates
• Manage Accounts Payable queues and monitor CRM cases
• Answer calls professionally and ensure GDPR compliance
• Take personal ownership of safety for yourself and others

What We’re Looking For

• Strong written and verbal communication skills
• Ability to use your initiative and solve problems
• Calm, confident, and assertive with great interpersonal skills
• Team player with a flexible and adaptable approach
• Customer‑focused and determined to meet goals
• Experience in customer service or call centre environments is a plus but not essential

What We Offer

• 25 days annual leave plus 8 Bank Holidays
• Private Medical Insurance
• Company Pension Scheme with matched contributions (up to 7.5% after 2 years)
• Life Assurance
• Staff discounts on gas and shopping

If you’re ready to join a supportive team and play a key role in delivering excellent customer service, apply today!