Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to resolve overdue invoices and negotiate payment solutions.
- Company: Dynamic company focused on customer support and debt recovery.
- Benefits: Competitive salary, private medical insurance, and generous annual leave.
- Why this job: Make a real impact while developing valuable negotiation and problem-solving skills.
- Qualifications: Experience in debt collection or customer service, strong communication skills.
- Other info: Join a supportive team with opportunities for career growth and skill development.
The predicted salary is between 25000 - 27500 £ per year.
We are looking for a motivated and resilient Customer Debt Specialist to join our team. This role is key to supporting both our customers and the business by managing customer debt, recovering overdue invoices, and delivering positive outcomes through professional and effective customer engagement. You’ll be responsible for contacting customers, navigating challenging conversations, and negotiating payment solutions, while working closely with internal teams and external partners. This is a fast-paced, target-driven role that would suit someone who enjoys problem-solving, building rapport, and making a real impact.
Shift pattern
- Core hours: 8:30am – 5:00pm, Monday to Friday
- Additional rotational shifts:
- One in seven Saturdays: 9:00am - 1:00pm
- One in seven Early shift: 8:00am – 4:30pm
- One in seven Late shift: 11:30am – 8:00pm
- One Bank Holiday in a year
Key responsibilities
- Proactively contact customers to resolve overdue invoices, handling objections confidently and professionally
- Negotiate and agree payment plans where appropriate, ensuring compliance with company policy
- Work with third-party partners such as Debt Collection Agencies and Legal partners to support debt recovery
- Follow established policies, processes, and procedures, while identifying opportunities to improve how we work
- Maintain accurate and up-to-date customer records to provide clear visibility across the business
- Respond to customer queries and call-backs in a timely and professional manner
- Escalate complex queries or issues that may prevent debt recovery
- Monitor customer payment behaviour and identify deteriorating trends, ensuring appropriate credit checks are completed
- Manage your allocated stage of the debt journey and prepare accounts for progression where required
- Keep your Team Lead informed of risks, issues, or emerging trends
- Report key performance indicators on a monthly basis
Skills and experience
Essential
- Experience in debt collection and/or a customer service environment
- Strong communication skills, with the ability to engage customers and handle challenging conversations
- Confident objection-handling and negotiation skills
- Resilient, hard-working, and comfortable working in a target-driven environment
- Well organised, with strong attention to detail and the ability to prioritise workload effectively
- Proactive and able to use initiative to drive activity
- A strong team player who contributes to shared goals and KPIs
- Ability to identify opportunities to improve processes and customer outcomes
Desirable
- Experience working within a debt collection team
- Knowledge of SAP and Salesforce
What we offer
- A supportive team environment with clear performance expectations
- Opportunities to develop specialist debt recovery and negotiation skills
- Exposure to a variety of stakeholders across the business
- A role where your contribution directly supports both customers and commercial outcomes
- 25 days annual leave plus 8 Bank Holidays
- Private Medical Insurance
- Company Pension Scheme (Salary sacrifice - single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years)
- Life Assurance
- Staff discounts on gas
Collections Agent in Warwick employer: Calor Gas Ltd.
Contact Detail:
Calor Gas Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent in Warwick
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since the role involves handling objections and negotiating payment plans, try role-playing with a friend or family member. This will boost your confidence and prepare you for those tricky conversations.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples from your past experiences where you've successfully managed customer debt or resolved challenging situations. This will demonstrate your problem-solving abilities and resilience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Collections Agent in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Collections Agent role. Highlight your experience in debt collection and customer service, and don’t forget to showcase those strong communication skills we’re after!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've handled challenging conversations or negotiated payment plans in the past.
Show Off Your Problem-Solving Skills: In your application, give us a glimpse of your problem-solving abilities. We love candidates who can think on their feet, so share a story where you turned a tough situation into a positive outcome.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Calor Gas Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Agent inside out. Familiarise yourself with common debt collection practices, negotiation techniques, and how to handle objections. This will not only boost your confidence but also show the interviewer that you're serious about the position.
✨Practice Makes Perfect
Role-play some challenging customer scenarios with a friend or family member. This will help you refine your communication skills and prepare for those tough conversations. Remember, the ability to engage customers and handle objections is key in this role!
✨Showcase Your Resilience
During the interview, share examples of how you've successfully navigated difficult situations in the past. Highlight your problem-solving skills and how you’ve maintained a positive attitude under pressure. This will demonstrate that you’re well-suited for a target-driven environment.
✨Ask Smart Questions
Prepare thoughtful questions to ask the interviewer about the team dynamics, performance expectations, and opportunities for growth within the company. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
