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- Tasks: Deliver exceptional customer service and resolve queries over the phone and in writing.
- Company: Join Calor Gas, a leader in customer experience.
- Benefits: Enjoy 25 days of annual leave, private medical insurance, and staff discounts.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and a customer-focused approach are essential.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 21800 - 29200 £ per year.
Join Our Customer Experience Team at Calor Gas. Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Fawley. In this role, you’ll act as a first point of contact for customers — resolving queries over the phone and in writing, often at first contact.
Working Hours: Our contact centre operates Monday to Friday, 8:00am – 8:00pm, with shift patterns allocated on a rotational basis. You’ll receive advance notice of your scheduled shifts. Saturday shifts: 9:00am – 1:00pm (on a rota basis). Bank Holidays: 9:00am – 5:00pm (on a rota basis).
Key Responsibilities:
- Respond to inbound and outbound customer calls, providing timely and effective support.
- Process customer orders and handle account administration with accuracy.
- Promote Calor’s products and services during customer interactions.
- Investigate and resolve customer complaints in line with company policies and service standards.
- Achieve individual and team performance targets and KPIs.
- Collaborate across departments to ensure a smooth and efficient customer experience.
- Contribute ideas and support improvements in service processes and customer satisfaction.
- Maintain accurate, secure, and up-to-date customer records.
What We’re Looking For:
- Strong communication and interpersonal skills, with a customer-focused approach.
- A sense of ownership and pride in delivering high-quality work.
- Ability to stay organised and work effectively under pressure.
- Meticulous attention to detail.
- Familiarity with Microsoft Office; experience with SAP is advantageous.
- Comfortable working in a high-volume, fast-paced environment.
What We Offer:
- 25 days of annual leave.
- Holiday Purchase Scheme.
- Private Medical Insurance.
- Company Pension Scheme.
- Staff Discounts on Calor Gas.
Customer Experience Agent Level 1 in Stoney Stanton employer: Calor Gas Ltd.
Contact Detail:
Calor Gas Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent Level 1 in Stoney Stanton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Calor Gas. Understand their products and services, and think about how you can contribute to their customer experience team. This will show them you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Agent, you'll need to be clear and friendly over the phone and in writing. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these during your interview to demonstrate your ability to handle complaints effectively.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you're proactive and keen to be part of our customer experience journey!
We think you need these skills to ace Customer Experience Agent Level 1 in Stoney Stanton
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that proactive attitude!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. Use keywords from the listing, like 'communication skills' and 'attention to detail', to show us you’re a perfect fit for the role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. A well-structured application makes it easier for us to see your strengths!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Calor Gas Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Calor Gas. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer queries or complaints. Highlight your communication skills and how you maintained a positive attitude under pressure, as these are crucial for a Customer Experience Agent.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or managing high call volumes. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role, team dynamics, or company culture. This shows that you’re engaged and serious about the position, plus it gives you a better understanding of what to expect.
