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For Companies At a Glance
- Tasks: Join our sales team as a friendly voice for customers, handling queries and supporting sales.
- Company: Calor is a trusted brand known for excellent customer service and energy solutions.
- Benefits: Enjoy 25 days leave, private medical insurance, pension scheme, and staff discounts.
- Why this job: This role offers a dynamic environment where you can grow your sales skills and make an impact.
- Qualifications: Strong communication skills, problem-solving ability, and proficiency in Microsoft Office are essential.
- Other info: This is a hybrid role based in Tachbrook Park, Warwick.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Sales Agent — Tachbrook Park, Warwick
Permanent, Full-time, Hybrid
£24,570
About the Role:
We’re looking for a customer-focused Internal Sales Agent to be a key part of our energetic sales team. As the first point of contact for many of our customers, you’ll be the friendly and professional voice of the Calor brand, answering queries, resolving issues, and supporting both domestic and commercial sales.
This is an exciting role that combines customer service, sales, and administrative support — perfect for someone who thrives in a fast-paced environment and enjoys helping people.
Key Skills & Requirements
- Astrong communicator with excellent written and verbal skills
- Can manage multiple tasks and stay organised under pressure
- Enjoy solving problems and working independently
- Are proactive, tenacious, and motivated to hit team and personal targets
- Have a collaborative, flexible approach to teamwork
- Are confident using Microsoft Office tools (Excel, Word, Outlook)
- Can confidently manage customer queries and complaints in a professional manner
Key Responsibilities
- Customer & Sales Support
- Handle inbound and outbound calls with professionalism and empathy
- Support marketing campaigns and follow up on sales leads
- Manage appointments and help streamline the Sales Force’s schedule
- Respond to customer emails and maintain accurate CRM records
- Conduct follow-up surveys and support post-appointment engagement
- Promote Calor products and services confidently
- Provide energy-saving advice to customers
Administrative Tasks
- Use Microsoft Excel, Word, and Outlook to manage data and communication
- Ensure efficient handling of customer enquiries for both bulk and cylinder LPG
- Add and update prospect data in the CRM system
- Handle urgent messages and requests efficiently
What we can offer you:
- 25 days annual leave + 8 Bank Holidays
- Private Medical Insurance
- Company Pension Scheme (Up to 7.5% contribution after 2 years)
- Staff and shopping discounts (including gas discounts!)
- Life Assurance
If you\’re passionate about delivering excellent customer service and want to be part of a trusted, nationally recognised brand, we’d love to hear from you.
Apply now and take the next step in your sales career with Calor.
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Sales Agent employer: Calor Gas Ltd.
Contact Detail:
Calor Gas Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Agent
✨Tip Number 1
Familiarise yourself with the Calor brand and its products. Understanding their offerings will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially in handling customer complaints. Role-playing different scenarios with a friend can prepare you for the types of calls you might receive, showcasing your problem-solving abilities.
✨Tip Number 3
Get comfortable with Microsoft Office tools, particularly Excel and Outlook. Familiarity with these applications will help you manage data and communication efficiently, which is crucial for the administrative tasks involved in the role.
✨Tip Number 4
Showcase your proactive nature by preparing questions about the sales process and customer engagement strategies. This will highlight your motivation to contribute positively to the team and your eagerness to learn.
We think you need these skills to ace Sales Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and sales. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to meet targets.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and problem-solving abilities, and provide examples of how you've successfully handled customer queries in the past.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Calor Gas Ltd.
✨Showcase Your Communication Skills
As a Sales Agent, you'll be the voice of the brand. Make sure to demonstrate your excellent verbal and written communication skills during the interview. Practice answering common questions clearly and confidently, and don’t hesitate to ask clarifying questions if needed.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. This role requires a proactive approach to problem-solving, so be ready to discuss specific situations where you turned a negative experience into a positive one.
✨Familiarise Yourself with Microsoft Office
Since the job involves using Microsoft Excel, Word, and Outlook, brush up on your skills with these tools. Be prepared to discuss how you've used them in previous roles, especially in managing data or communication effectively.
✨Emphasise Teamwork and Flexibility
The role requires a collaborative approach, so highlight your ability to work well within a team. Share experiences where you adapted to changing circumstances or supported colleagues to achieve common goals.
