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- Tasks: Coordinate customer service operations and manage gas-related emergencies efficiently.
- Company: Join Calor, a leader in safety and customer service.
- Benefits: Enjoy 25 days leave, private medical insurance, and staff discounts.
- Why this job: Be part of a dynamic team making a real impact on customer experiences.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Great opportunities for learning and career progression await you.
The predicted salary is between 26000 - 36400 £ per year.
We are looking for a customer-focused and organised professional to join Calor in a key operational support role. You will be responsible for the administration and coordination of gas-related emergencies, service orders and company asset maintenance, ensuring work is planned, communicated and delivered safely, compliantly and efficiently.
This is a varied role where no two days are the same. You will work with a wide range of internal teams, engineers, contractors and external customers, playing a vital part in delivering a high standard of customer service while supporting Calor's safety and business objectives.
Key Responsibilities- Create and manage work orders in line with Calor policies and training materials, capturing labour, equipment and material requirements.
- Schedule engineers and colleagues, ensuring customer appointments are confirmed promptly.
- Raise and manage purchase orders using Calor's ERP system.
- Order materials, liaise with suppliers and arrange delivery of parts to site.
- Use external systems and search tools to support work planning and order accuracy.
- Review cancellations and aborts, arranging follow-up appointments where required.
- Support work order completion, accountancy and closure (TECO) processes.
- Manage cases within Calor's CRM system and maintain accurate records.
- Handle inbound calls and queries from customers, engineers, depots and contractors in line with SLAs.
- Respond to customer communications within agreed timescales, issuing holding responses where necessary.
- Produce customer correspondence using Calor-approved templates and formats.
- Ensure GDPR compliance at all times when handling customer information.
- Take ownership of customer queries and complaints through to resolution.
- Promote Calor services where appropriate, delivering professional and empathetic communication.
- Work collaboratively with colleagues and departments, sharing best practice.
- Contribute to continuous improvement of processes and customer experience.
- Always prioritise safety, compliance and personal wellbeing.
- Excellent written and verbal communication skills.
- Strong interpersonal skills with a calm, confident and professional manner.
- Ability to use initiative, analyse information and solve problems effectively.
- A flexible team player with a strong customer-focused mindset.
- Resilient and tenacious, with the drive to achieve team and business goals.
- Previous experience in a customer service or call centre environment is desirable but not essential.
- Educated to GCSE standard (or equivalent), including English and Mathematics.
- Be part of a business where safety and customer service are central to everything we do.
- Work in a varied role with exposure to operational, planning and customer support activities.
- Develop transferable skills across systems, coordination, and stakeholder management.
- Join a supportive team with opportunities to learn and progress within the organisation.
- 25 days annual leave plus 8 Bank Holidays.
- Private Medical Insurance.
- Company Pension Scheme (Salary sacrifice - single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years).
- Life Assurance.
- Staff discounts on gas.
- Shopping discounts.
Customer Engineering Coordinator in Royal Leamington Spa employer: Calor Gas Ltd.
Contact Detail:
Calor Gas Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineering Coordinator in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out as a candidate who genuinely cares about the position.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Engineering Coordinator in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Engineering Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role requires excellent written and verbal communication, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can express themselves well, so let your personality shine through.
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, as we appreciate candidates who take pride in their work. A polished application shows us you’re organised and professional, just like we need in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Calor Gas Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Engineering Coordinator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience can contribute to Calor's objectives.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare examples that demonstrate your ability to communicate effectively. Think of situations where you resolved customer queries or collaborated with teams, and be ready to share these during the interview.
✨Demonstrate Problem-Solving Abilities
Calor values initiative and problem-solving skills. Prepare to discuss specific challenges you've faced in previous roles and how you approached them. Highlight your analytical thinking and how you can apply it to ensure efficient service delivery.
✨Emphasise Teamwork and Customer Focus
This position is all about collaboration and customer service. Be ready to talk about your experiences working in a team and how you prioritise customer satisfaction. Show that you understand the importance of empathy and professionalism in every interaction.
