Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve queries as a first point of contact.
- Company: Join Calor Gas, a leader in customer experience.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and staff discounts.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 25000 - 30000 £ per year.
Join Our Customer Experience Team at Calor Gas. Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Plymouth. In this role, you'll act as a first point of contact for customers — resolving queries over the phone and in writing, often at first contact.
Working Hours
- Our contact centre operates Monday to Friday, 8:00am – 8:00pm, with shift patterns allocated on a rotational basis. You'll receive advance notice of your scheduled shifts.
- Saturday shifts: 9:00am – 1:00pm (on a rota basis)
- Bank Holidays: 9:00am – 5:00pm (on a rota basis)
Key Responsibilities
- Respond to inbound and outbound customer calls, providing timely and effective support.
- Process customer orders and handle account administration with accuracy.
- Promote Calor's products and services during customer interactions.
- Investigate and resolve customer complaints in line with company policies and service standards.
- Achieve individual and team performance targets and KPIs.
- Collaborate across departments to ensure a smooth and efficient customer experience.
- Contribute ideas and support improvements in service processes and customer satisfaction.
- Maintain accurate, secure, and up-to-date customer records.
What We're Looking For
- Strong communication and interpersonal skills, with a customer-focused approach.
- A sense of ownership and pride in delivering high-quality work.
- Ability to stay organised and work effectively under pressure.
- Meticulous attention to detail.
- Familiarity with Microsoft Office; experience with SAP is advantageous.
- Comfortable working in a high-volume, fast-paced environment.
What We Offer
- 25 days of annual leave
- Holiday Purchase Scheme
- Private Medical Insurance
- Company Pension Scheme
- Staff Discounts on Calor Gas
Customer Experience Advisor — First-Contact Support in Plymouth employer: Calor Gas Ltd
Contact Detail:
Calor Gas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor — First-Contact Support in Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Calor Gas. Understand their products and services, and think about how you can contribute to their customer experience team. This will show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints during the interview. Remember, they want to see how you handle pressure!
✨Tip Number 3
Show off your communication skills! During the interview, be sure to articulate your thoughts clearly and listen actively. Demonstrating strong interpersonal skills is key for a Customer Experience Advisor, so let your personality shine through.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Experience Advisor — First-Contact Support in Plymouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've delivered exceptional customer service in the past — we love seeing those real-life stories!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out — this helps us get to know you better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do — just follow the prompts!
How to prepare for a job interview at Calor Gas Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Calor Gas. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer queries or complaints. Highlight your communication skills and how you maintain a positive attitude, even under pressure. This is crucial for a Customer Experience Advisor role.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or managing high call volumes. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that demonstrate your enthusiasm for the role. Inquire about team dynamics, performance targets, or opportunities for professional development within the company. This shows you're serious about contributing to their success.