At a Glance
- Tasks: Engage with customers to resolve overdue invoices and negotiate payment solutions.
- Company: Join a supportive team in a dynamic debt recovery environment.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a company pension scheme.
- Other info: Fast-paced role with opportunities for career growth and teamwork.
- Why this job: Make a real impact while developing valuable negotiation and customer service skills.
- Qualifications: Experience in debt collection or customer service with strong communication skills.
The predicted salary is between 25185 - 27500 £ per year.
We are looking for a motivated and resilient Customer Debt Specialist to join our team. This role is key to supporting both our customers and the business by managing customer debt, recovering overdue invoices, and delivering positive outcomes through professional and effective customer engagement. You’ll be responsible for contacting customers, navigating challenging conversations, and negotiating payment solutions, while working closely with internal teams and external partners. This is a fast-paced, target-driven role that would suit someone who enjoys problem-solving, building rapport, and making a real impact.
Shift pattern
- Core hours: 8:30am – 5:00pm, Monday to Friday
- Additional rotational shifts:
- One in seven Saturdays: 9:00am - 1:00pm
- One in seven Early shift: 8:00am – 4:30pm
- One in seven Late shift: 11:30am – 8:00pm
- One Bank Holiday in a year
Key responsibilities
- Proactively contact customers to resolve overdue invoices, handling objections confidently and professionally
- Negotiate and agree payment plans where appropriate, ensuring compliance with company policy
- Work with third-party partners such as Debt Collection Agencies and Legal partners to support debt recovery
- Follow established policies, processes, and procedures, while identifying opportunities to improve how we work
- Maintain accurate and up-to-date customer records to provide clear visibility across the business
- Respond to customer queries and call-backs in a timely and professional manner
- Escalate complex queries or issues that may prevent debt recovery
- Monitor customer payment behaviour and identify deteriorating trends, ensuring appropriate credit checks are completed
- Manage your allocated stage of the debt journey and prepare accounts for progression where required
- Keep your Team Lead informed of risks, issues, or emerging trends
- Report key performance indicators on a monthly basis
Skills and experience
Essential
- Experience in debt collection and/or a customer service environment
- Strong communication skills, with the ability to engage customers and handle challenging conversations
- Confident objection-handling and negotiation skills
- Resilient, hard-working, and comfortable working in a target-driven environment
- Well organised, with strong attention to detail and the ability to prioritise workload effectively
- Proactive and able to use initiative to drive activity
- A strong team player who contributes to shared goals and KPIs
- Ability to identify opportunities to improve processes and customer outcomes
Desirable
- Experience working within a debt collection team
- Knowledge of SAP and Salesforce
What we offer
- A supportive team environment with clear performance expectations
- Opportunities to develop specialist debt recovery and negotiation skills
- Exposure to a variety of stakeholders across the business
- A role where your contribution directly supports both customers and commercial outcomes
25 days annual leave plus 8 Bank Holidays
Private Medical Insurance
Company Pension Scheme (Salary sacrifice - single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years)
Life Assurance
Staff discounts on gas
Early Collections Agent employer: Calor Gas Ltd.
Calor Gas Ltd is an excellent employer, offering a competitive salary and a supportive work culture that prioritises safety and employee development. Located in Plymouth, the company provides comprehensive training and career progression opportunities, ensuring that employees can grow within their roles while contributing to essential services in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Early Collections Agent
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Role-play with a friend or family member to get comfortable handling objections and discussing payment plans. The more you practice, the more confident you'll feel during those challenging conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and ready to make an impact!
We think you need these skills to ace Early Collections Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your debt collection experience and any customer service roles you've had. We want to see how you can bring your unique strengths to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your previous experiences make you a great fit. Don’t forget to mention your negotiation skills and resilience – we love those qualities!
Showcase Your Communication Skills:Since this role involves handling challenging conversations, it's important to demonstrate your strong communication skills. Use clear and concise language in your application, and maybe even share an example of a time you successfully navigated a tough situation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Calor Gas Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the role of an Early Collections Agent inside out. Familiarise yourself with debt collection processes, customer engagement strategies, and negotiation techniques. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Role-play some challenging conversations you might face as a Collections Agent. Think about how to handle objections and negotiate payment plans effectively. Practising these scenarios will prepare you for the real deal and demonstrate your problem-solving skills during the interview.
✨Showcase Your Resilience
This role requires a resilient mindset, so be ready to share examples from your past experiences where you've successfully navigated tough situations. Highlight how you maintained professionalism and achieved positive outcomes, even when faced with challenges.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, performance expectations, and opportunities for growth. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and improve processes.
