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- Tasks: Coordinate customer service operations and manage gas-related emergencies with a focus on safety.
- Company: Join Calor, a leader in energy solutions with a strong commitment to customer service.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a supportive work environment.
- Other info: Flexible hybrid working model with opportunities for career growth and learning.
- Why this job: Make a real difference in customer service while developing valuable skills in a dynamic role.
- Qualifications: Strong communication skills and a customer-focused mindset; previous experience is a plus.
The predicted salary is between 26500 - 26500 £ per year.
We’re looking for a customer-focused and organised professional to join Calor in a key operational support role. You’ll be responsible for the administration and coordination of gas-related emergencies, service orders and company asset maintenance, ensuring work is planned, communicated and delivered safely, compliantly and efficiently. This is a varied role where no two days are the same. You’ll work with a wide range of internal teams, engineers, contractors and external customers, playing a vital part in delivering a high standard of customer service while supporting Calor’s safety and business objectives.
Shift pattern: Working between 8:00am - 5:30pm Monday to Friday
Key Responsibilities:
- Create and manage work orders in line with Calor policies
- Raise and manage purchase orders using Calor’s ERP system
- Order materials, liaise with suppliers and arrange delivery of parts to site
- Use external systems and search tools to support work planning and order accuracy
- Review cancellations and aborts, arranging follow-up appointments where required
- Support work order completion, accountancy and closure (TECO) processes
- Manage cases within Calor’s CRM system and maintain accurate records
- Handle inbound calls and queries from customers, engineers, depots and contractors in line with SLAs
- Respond to customer communications within agreed timescales, issuing holding responses where necessary
- Produce customer correspondence using Calor-approved templates and formats
- Ensure GDPR compliance at all times when handling customer information
- Take ownership of customer queries and complaints through to resolution
- Promote Calor services where appropriate, delivering professional and empathetic communication
- Work collaboratively with colleagues and departments, sharing best practice
- Contribute to continuous improvement of processes and customer experience
What We’re Looking For:
- Excellent written and verbal communication skills
- Strong interpersonal skills with a calm, confident and professional manner
- Ability to use initiative, analyse information and solve problems effectively
- A flexible team player with a strong customer-focused mindset
- Resilient and tenacious, with the drive to achieve team and business goals
- Previous experience in a customer service or call centre environment is desirable but not essential
- Educated to GCSE standard (or equivalent), including English and Mathematics
Why Join Calor?
- Be part of a business where safety and customer service are central to everything we do
- Work in a varied role with exposure to operational, planning and customer support activities
- Develop transferable skills across systems, coordination, and stakeholder management
- Join a supportive team with opportunities to learn and progress within the organisation
What we can offer you?
- 25 days annual leave plus 8 Bank Holidays
- Private Medical Insurance
- Company Pension Scheme (Salary sacrifice - single matched contributions to 7.5%)
- Life Assurance
- Staff discounts on gas
- Shopping discounts
- 1 day per year to volunteer for a charitable cause
Customer Engineering Coordinator in Devon employer: Calor Gas Ltd.
Contact Detail:
Calor Gas Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineering Coordinator in Devon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand Calor's values and how they align with your skills. This will help you answer questions confidently and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and professionally is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Calor.
We think you need these skills to ace Customer Engineering Coordinator in Devon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Engineering Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application reflects this. Use clear, concise language and check for any typos or grammatical errors. We love a polished application!
Demonstrate Your Problem-Solving Ability: In your application, share examples of how you've used your initiative to solve problems in previous roles. This will show us that you have the analytical skills we’re looking for in a Customer Engineering Coordinator.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Calor Gas Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Engineering Coordinator role. Familiarise yourself with the key responsibilities like managing work orders and handling customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved customer issues or collaborated with teams. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've used your initiative to solve problems in past roles. Think of specific situations where you analysed information and made decisions that led to positive outcomes. This will highlight your ability to handle the varied challenges that come with the job.
✨Emphasise Your Customer-Focused Mindset
Calor values a strong customer service approach, so be prepared to talk about your experiences in customer service or similar environments. Share stories that illustrate your empathy and professionalism when dealing with customers, as well as your commitment to delivering high-quality service.