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- Tasks: Be the friendly voice for customers, resolving queries and promoting our products.
- Company: Join Calor Gas, a leader in customer experience with a supportive team.
- Benefits: Enjoy 25 days of leave, private medical insurance, and staff discounts.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 21500 - 29500 £ per year.
Join Our Customer Experience Team at Calor Gas. Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Grangemouth.
In this role, you’ll act as a first point of contact for customers — resolving queries over the phone and in writing, often at first contact.
Working Hours: Our contact centre operates Monday to Friday, 8:00am – 8:00pm, with shift patterns allocated on a rotational basis. You’ll receive advance notice of your scheduled shifts. Saturday shifts: 9:00am – 1:00pm (on a rota basis). Bank Holidays: 9:00am – 5:00pm (on a rota basis).
Key Responsibilities:
- Respond to inbound and outbound customer calls, providing timely and effective support.
- Process customer orders and handle account administration with accuracy.
- Promote Calor’s products and services during customer interactions.
- Investigate and resolve customer complaints in line with company policies and service standards.
- Achieve individual and team performance targets and KPIs.
- Collaborate across departments to ensure a smooth and efficient customer experience.
- Contribute ideas and support improvements in service processes and customer satisfaction.
- Maintain accurate, secure, and up-to-date customer records.
What We’re Looking For:
- Strong communication and interpersonal skills, with a customer-focused approach.
- A sense of ownership and pride in delivering high-quality work.
- Ability to stay organised and work effectively under pressure.
- Meticulous attention to detail.
- Familiarity with Microsoft Office; experience with SAP is advantageous.
- Comfortable working in a high-volume, fast-paced environment.
What We Offer:
- 25 days of annual leave.
- Holiday Purchase Scheme.
- Private Medical Insurance.
- Company Pension Scheme.
- Free Onsite Parking.
- Staff Discounts on Calor Gas.
If you're ready to take the next step in your career and make a difference for our customers, we'd love to hear from you. Apply now and become a key part of Calor’s Customer Experience team.
Customer Service Advisor Level 1 employer: Calor Gas Ltd
Contact Detail:
Calor Gas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Level 1
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Calor Gas. Understand their products and services, and think about how you can contribute to their customer experience team. This will show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and friendly over the phone and in writing. Try role-playing with a friend or family member to get comfortable with common customer queries and responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your ability to handle complaints effectively.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities within the company. Don’t miss out on your chance to join our awesome team!
We think you need these skills to ace Customer Service Advisor Level 1
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, especially your communication skills and attention to detail.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Calor Gas Ltd
✨Know Your Stuff
Before the interview, make sure you understand Calor Gas and its products. Familiarise yourself with their services and think about how you can promote them during customer interactions. This will show your enthusiasm and help you stand out.
✨Show Off Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice answering common customer queries clearly and concisely. You might even want to role-play with a friend to get comfortable with handling different scenarios.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved customer complaints in the past. Think about specific situations where you turned a negative experience into a positive one. This will highlight your ability to handle pressure and maintain a customer-focused approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, performance targets, or opportunities for improvement within the customer service processes. This shows your interest in the role and your proactive mindset.
