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For Companies At a Glance
- Tasks: Be the friendly voice for customers, resolving queries and providing top-notch service.
- Company: Join a leading energy provider with a commitment to customer satisfaction.
- Benefits: Enjoy a competitive salary, annual leave, and medical insurance.
- Why this job: Make an immediate impact in a role that values your communication skills.
- Qualifications: Strong communication skills and familiarity with Microsoft Office and SAP.
- Other info: Great opportunity for career growth in a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading energy provider based in Fawley is seeking a Customer Service Advisor to join their Customer Experience team. The advisor will be the first point of contact for customers, resolving queries over the phone and in writing.
Ideal candidates will have:
- Strong communication skills
- A customer-focused approach
- Familiarity with Microsoft Office and SAP
The role offers a competitive salary and benefits including annual leave and medical insurance.
Customer Experience Agent Level 1 - Immediate Impact employer: Calor Gas Ltd.
Contact Detail:
Calor Gas Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent Level 1 - Immediate Impact
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their Customer Experience team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with a friend or family member. This will boost your confidence and help you handle queries like a pro.
✨Tip Number 3
Familiarise yourself with Microsoft Office and SAP before the interview. Brush up on your skills so you can confidently discuss how you’ll use these tools to enhance customer interactions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Experience Agent Level 1 - Immediate Impact
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Keep It Clear and Concise: We appreciate a straightforward approach! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to break down your skills and experiences.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Experience Agent. Mention your familiarity with Microsoft Office and SAP, as these are key for us.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets to the right people quickly. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Calor Gas Ltd.
✨Know Your Customer Service Basics
Brush up on key customer service principles before your interview. Be ready to discuss how you would handle common customer queries and complaints, as this role is all about making a positive impact on customers' experiences.
✨Show Off Your Communication Skills
Since strong communication is crucial for this position, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your responses and ensure you come across as approachable and professional.
✨Familiarise Yourself with Microsoft Office and SAP
Make sure you're comfortable using Microsoft Office and have a basic understanding of SAP. If you can, try to find online tutorials or resources to brush up on these tools, as being tech-savvy will give you an edge in the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you determine if it's the right fit for you.
