Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve queries over the phone and in writing.
- Company: Join Calor Gas, a leader in customer experience.
- Benefits: Enjoy 25 days of annual leave, private medical insurance, and staff discounts.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and a customer-focused approach are essential.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 22000 - 30000 £ per year.
Join Our Customer Experience Team at Calor Gas. Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Fawley. In this role, you’ll act as a first point of contact for customers — resolving queries over the phone and in writing, often at first contact.
Working Hours:
- Our contact centre operates Monday to Friday, 8:00am – 8:00pm, with shift patterns allocated on a rotational basis. You’ll receive advance notice of your scheduled shifts.
- Saturday shifts: 9:00am – 1:00pm (on a rota basis)
- Bank Holidays: 9:00am – 5:00pm (on a rota basis)
Key Responsibilities:
- Respond to inbound and outbound customer calls, providing timely and effective support.
- Process customer orders and handle account administration with accuracy.
- Promote Calor’s products and services during customer interactions.
- Investigate and resolve customer complaints in line with company policies and service standards.
- Achieve individual and team performance targets and KPIs.
- Collaborate across departments to ensure a smooth and efficient customer experience.
- Contribute ideas and support improvements in service processes and customer satisfaction.
- Maintain accurate, secure, and up-to-date customer records.
What We’re Looking For:
- Strong communication and interpersonal skills, with a customer-focused approach.
- A sense of ownership and pride in delivering high-quality work.
- Ability to stay organised and work effectively under pressure.
- Meticulous attention to detail.
- Familiarity with Microsoft Office; experience with SAP is advantageous.
- Comfortable working in a high-volume, fast-paced environment.
What We Offer:
- 25 days of annual leave
- Holiday Purchase Scheme
- Private Medical Insurance
- Company Pension Scheme
- Staff Discounts on Calor Gas
Customer Experience Agent Level 1 employer: Calor Gas Ltd.
Contact Detail:
Calor Gas Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent Level 1
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Calor Gas. Understand their products and services, and think about how you can contribute to their customer experience team. This will show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Agent, you'll need to be clear and friendly over the phone and in writing. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your ability to handle complaints effectively.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities within the company. Don’t miss out!
We think you need these skills to ace Customer Experience Agent Level 1
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how you connect with customers and resolve their queries. Share specific examples of how you've gone above and beyond in previous roles.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with what we're looking for, like strong communication and attention to detail. This shows us you're serious about joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Calor Gas Ltd.
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle common scenarios, like resolving complaints or processing orders. This shows that you understand the role and can think on your feet.
✨Show Off Your Communication Skills
Since this role is all about interacting with customers, practice articulating your thoughts clearly. You might want to do a mock interview with a friend, focusing on how you explain things and respond to questions. Remember, it’s not just what you say, but how you say it!
✨Demonstrate Your Problem-Solving Ability
Prepare examples of how you've successfully resolved issues in the past. Think of specific situations where you turned a negative experience into a positive one for a customer. This will highlight your proactive approach and ownership of your work.
✨Familiarise Yourself with Calor Gas
Do some research on Calor Gas and its products. Understanding their services will help you tailor your answers and show genuine interest in the company. Plus, it’ll give you a leg up when discussing how you can contribute to their customer experience goals.
