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For Companies At a Glance
- Tasks: Be the first point of contact for customers and resolve their queries with ease.
- Company: Leading gas services company known for outstanding customer support.
- Benefits: Competitive annual leave, private medical insurance, and staff discounts.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Fast-paced environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading gas services company is seeking a Customer Service Advisor in Fawley. This position involves acting as the first point of contact for customers, resolving queries efficiently, and delivering outstanding support.
The ideal candidate is proactive, with strong communication skills and the ability to thrive in a fast-paced environment.
This full-time role offers competitive annual leave and benefits, including private medical insurance and staff discounts.
Customer Experience Agent - First-Contact Specialist employer: Calor Gas Ltd
Contact Detail:
Calor Gas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent - First-Contact Specialist
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve queries quickly. This will prepare you for those tricky questions during the interview.
✨Tip Number 3
Don’t forget to showcase your communication skills! During the interview, be clear and concise in your answers, and don’t hesitate to ask questions. It shows you're engaged and eager to learn more.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're tech-savvy, which is a great asset in a fast-paced environment.
We think you need these skills to ace Customer Experience Agent - First-Contact Specialist
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've resolved queries and provided support in the past, so share specific examples that showcase your skills!
Be Proactive in Your Approach: Since the role requires a proactive attitude, let us know how you take initiative in your work. Whether it's suggesting improvements or going the extra mile for customers, we love to see candidates who are ready to step up!
Keep It Clear and Concise: In a fast-paced environment like ours, clarity is key! Make sure your application is easy to read and straight to the point. Avoid jargon and keep your sentences short and impactful – we appreciate brevity!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed faster, and you'll have access to all the latest updates about the position. Plus, it’s super easy to do!
How to prepare for a job interview at Calor Gas Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the gas services company. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Experience Agent, strong communication is key. Prepare examples from your past experiences where you've successfully resolved customer queries or handled difficult situations. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Proactivity
The ideal candidate is proactive, so think of instances where you've taken the initiative to improve a process or solve a problem. Be ready to discuss how you can bring that same proactive attitude to the role, especially in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows that you're engaged and serious about finding the right fit for both you and the company.
