At a Glance
- Tasks: Manage gas-related emergencies and service orders while ensuring top-notch customer service.
- Company: Join a supportive team at a leading energy company in Warwick.
- Benefits: Enjoy 25 days leave, private medical insurance, and staff discounts.
- Other info: Flexible team environment with opportunities for personal growth.
- Why this job: Be a key player in delivering excellent customer service and making a difference.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 26228 - 26228 £ per year.
Location: Tachbrook Park, Warwick
Employment: Permanent
Salary: £26,228
About the Role
We’re looking for a motivated Customer Engineering Coordinator to join our team. In this role, you’ll manage the administration of gas-related emergencies, service orders, and maintenance of company assets. You’ll ensure that industry standards and company procedures are followed, taking appropriate action when needed. This is a varied role, working with both internal teams and external customers, so excellent customer service and communication skills are key.
Key Responsibilities
- Create and manage work orders following company policies
- Schedule appointments and confirm with customers promptly
- Raise purchase orders and material orders using Calor’s ERP system
- Track order progress, manage cancellations, and reschedule appointments
- Respond to customer communications within 48 hours
- Produce customer letters using company templates
- Manage Accounts Payable queues and monitor CRM cases
- Answer calls professionally and ensure GDPR compliance
- Take personal ownership of safety for yourself and others
What We’re Looking For
- Strong written and verbal communication skills
- Ability to use your initiative and solve problems
- Calm, confident, and assertive with great interpersonal skills
- Team player with a flexible and adaptable approach
- Customer-focused and determined to meet goals
- Experience in customer service or call centre environments is a plus but not essential
What We Offer
- 25 days annual leave plus 8 Bank Holidays
- Private Medical Insurance
- Company Pension Scheme with matched contributions (up to 7.5%)
- Life Assurance
- Staff discounts on gas and shopping
If you’re ready to join a supportive team and play a key role in delivering excellent customer service, apply today!
Customer Engineering Coordinator Level 2 employer: Calor Gas Ltd.
At Calor, we pride ourselves on being an excellent employer, offering a supportive work environment in Tachbrook Park, Warwick. Our commitment to employee growth is reflected in our comprehensive benefits package, including private medical insurance, a generous pension scheme, and staff discounts, all designed to enhance your work-life balance. Join us to be part of a dynamic team where your contributions are valued, and you can thrive in a culture that prioritises customer service excellence and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineering Coordinator Level 2
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’re the perfect fit for the Customer Engineering Coordinator position.
We think you need these skills to ace Customer Engineering Coordinator Level 2
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how you fit into the role of Customer Engineering Coordinator, so don’t be shy about showcasing your customer service skills!
Show Off Your Communication Skills:Since this role requires strong written and verbal communication, ensure your application is clear and professional. Use proper grammar and structure, and remember to convey your enthusiasm for the position!
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Include examples in your application that demonstrate your initiative and problem-solving skills. This will show us that you’re ready to tackle challenges head-on.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Calor Gas Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Engineering Coordinator. Familiarise yourself with managing work orders, scheduling appointments, and the importance of customer communication. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare examples from your past experiences where you've successfully communicated with customers or resolved issues. Practising how you articulate these examples can really set you apart during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've had to use your initiative to solve problems, especially in customer service settings. Be ready to discuss these scenarios and how your actions led to positive outcomes. This will highlight your ability to handle challenges effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
