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For Companies At a Glance
- Tasks: Manage gas-related emergencies and service orders while ensuring top-notch customer service.
- Company: Join a dynamic team at Calor, a leader in energy solutions.
- Benefits: Enjoy 25 days leave, private medical insurance, and staff discounts.
- Why this job: Be part of a supportive culture that values your contributions and growth.
- Qualifications: Strong communication skills; customer service experience is a bonus but not required.
- Other info: This is a hybrid role based in Tachbrook Park, Warwick.
The predicted salary is between 20800 - 36400 £ per year.
Overview
We’re looking for a customer-focused and organised professional to join Calor in a key operational support role. You’ll be responsible for the administration and coordination of gas-related emergencies, service orders and company asset maintenance, ensuring work is planned, communicated and delivered safely, compliantly and efficiently.
This is a varied role where no two days are the same. You’ll work with a wide range of internal teams, engineers, contractors and external customers, playing a vital part in delivering a high standard of customer service while supporting Calor’s safety and business objectives.
Location: Tachbrook Park, Warwick
Contract: Permanent, Full-time, Hybrid
Salary: £26,000
Responsibilities
- Create and manage work orders in line with Calor policies and training materials, capturing labour, equipment and material requirements
- Schedule engineers and colleagues, ensuring customer appointments are confirmed promptly
- Raise and manage purchase orders using Calor’s ERP system
- Order materials, liaise with suppliers and arrange delivery of parts to site
- Use external systems and search tools to support work planning and order accuracy
- Review cancellations and aborts, arranging follow-up appointments where required
- Support work order completion, accountancy and closure (TECO) processes
- Manage cases within Calor’s CRM system and maintain accurate records
- Handle inbound calls and queries from customers, engineers, depots and contractors in line with SLAs
- Respond to customer communications within agreed timescales, issuing holding responses where necessary
- Produce customer correspondence using Calor-approved templates and formats
- Ensure GDPR compliance at all times when handling customer information
- Take ownership of customer queries and complaints through to resolution
- Promote Calor services where appropriate, delivering professional and empathetic communication
- Work collaboratively with colleagues and departments, sharing best practice
- Contribute to continuous improvement of processes and customer experience
- Always prioritise safety, compliance and personal wellbeing
Qualifications and Experience
- Excellent written and verbal communication skills
- Strong interpersonal skills with a calm, confident and professional manner
- Ability to use initiative, analyse information and solve problems effectively
- A flexible team player with a strong customer-focused mindset
- Resilient and tenacious, with the drive to achieve team and business goals
- Previous experience in a customer service or call centre environment is desirable but not essential
- Educated to GCSE standard (or equivalent), including English and Mathematics
Why Join Calor?
- Be part of a business where safety and customer service are central to everything we do
- Work in a varied role with exposure to operational, planning and customer support activities
- Develop transferable skills across systems, coordination, and stakeholder management
- Join a supportive team with opportunities to learn and progress within the organisation
What we can offer you?
- 25 days annual leave plus 8 Bank Holidays
- Private Medical Insurance
- Company Pension Scheme (Salary sacrifice – single matched contributions to 4.5% for first 2 years, upto 7.5% after 2 years)
- Life Assurance
- Staff discounts on gas
- Shopping discounts
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Customer Engineering Coordinator employer: Calor Gas Ltd.
Contact Detail:
Calor Gas Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineering Coordinator
✨Tip Number 1
Familiarise yourself with the gas industry and its regulations. Understanding the basics of gas-related emergencies and service orders will give you an edge in discussions during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role requires excellent communication, practice responding to customer queries and handling complaints effectively to demonstrate your capability.
✨Tip Number 3
Get comfortable with ERP systems. If you have experience with similar software, be ready to discuss it. If not, consider doing a quick online course to show your willingness to learn.
✨Tip Number 4
Prepare examples of how you've used initiative in past roles. This will help you illustrate your problem-solving skills and adaptability, which are key traits for the Customer Engineering Coordinator position.
We think you need these skills to ace Customer Engineering Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you managed communications or worked with customers, as these skills are crucial for the Customer Engineering Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong written communication skills. Mention specific examples of how you've used your initiative to solve problems in previous roles, and express your enthusiasm for delivering excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills and ability to work as part of a team. Mention any experience you have with scheduling, managing orders, or using ERP systems, as these are key responsibilities in the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this position.
How to prepare for a job interview at Calor Gas Ltd.
✨Showcase Your Communication Skills
As a Customer Engineering Coordinator, strong written and verbal communication skills are essential. Prepare to demonstrate your ability to communicate clearly and effectively during the interview. You might be asked to role-play a customer interaction, so practice articulating your thoughts in a calm and confident manner.
✨Highlight Problem-Solving Abilities
The role requires initiative and problem-solving skills. Think of examples from your past experiences where you successfully resolved issues or improved processes. Be ready to discuss these scenarios and how they relate to the responsibilities of the position.
✨Emphasise Customer Focus
Since the job is customer-centric, it's crucial to convey your commitment to excellent customer service. Share specific instances where you went above and beyond for a customer or how you handled difficult situations with professionalism and empathy.
✨Demonstrate Teamwork and Flexibility
The role involves working with both internal teams and external customers. Be prepared to discuss your experience as a team player and how you adapt to changing circumstances. Highlight any collaborative projects you've been part of and how you contributed to their success.
