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- Tasks: Resolve customer complaints with empathy and professionalism, ensuring satisfaction.
- Company: Join Calor Gas Ltd, a supportive team making a difference in customer care.
- Benefits: Enjoy 25 days leave, private medical insurance, and staff discounts.
- Why this job: Be the hero for customers, turning challenges into opportunities for improvement.
- Qualifications: Experience in complaint handling and strong communication skills required.
- Other info: Hybrid role with excellent career growth and collaborative environment.
The predicted salary is between 24570 - 26000 £ per year.
Stoney Stanton, Leicestershire (Hybrid Working)
Permanent | Full-Time
£24,570 – £26,000 (dependent on experience)
Are you at your best when solving problems and supporting customers through challenging situations? Do you take pride in turning complaints into positive outcomes?
We’re looking for a confident and compassionate Customer Care Executive to join our growing team in Stoney Stanton. This is a fantastic opportunity to play a key role in delivering fair, compliant, and customer-focused resolutions — while helping shape service improvements across the business.
You won’t just be handling complaints. You’ll be protecting customer trust, influencing better ways of working, and ensuring every voice is heard.
What You’ll Be Doing
- Take ownership of escalated complaints, responding with empathy, clarity and professionalism
- Support customers who may be upset or dissatisfied — via phone, email and social media
- Conduct thorough investigations in line with compliance and regulatory standards
- Work closely with teams including Legal, Data Protection, Compliance and senior managers
- Identify trends and insights to help drive service improvements
- Prepare clear reports for divisional and board-level review
- Maintain accurate records using CRM systems
- Support social media responses and customer satisfaction initiatives
This role suits someone who enjoys responsibility, thrives under pressure, and sees complaints as opportunities to build stronger relationships.
What We’re Looking For
- Experience handling complaints or working within a compliance-focused environment
- Strong written and verbal communication skills
- Excellent organizational and administrative ability
- Confidence using Microsoft Office and CRM systems
- The ability to remain calm, professional and solution-focused
Desirable (but Not Essential)
- Social media complaint handling experience
- Experience working with customer satisfaction surveys
If you don’t meet every requirement but believe you’d be a great fit, we’d still encourage you to apply.
What You’ll Get in Return
- 25 days annual leave
- Private Medical Insurance
- Life Assurance
- Company Pension Scheme (up to 7.5% employer contribution after 2 years)
- Staff discount on gas
- Shopping discounts and lifestyle perks
- Hybrid working
- A supportive, collaborative team environment
Why Join Us?
This is more than a customer service role — it’s an opportunity to influence positive change, build trust, and make a measurable impact every day.
If you’re ready to take ownership, develop your skills, and be part of a team that genuinely cares about doing the right thing for customers, we’d love to hear from you.
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Customer Care Executive employer: Calor Gas Ltd.
Contact Detail:
Calor Gas Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Calor Gas Ltd. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle difficult customer situations, as this is key for the Customer Care Executive role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to remain calm under pressure and your strong communication skills. Use examples from past experiences where you've turned complaints into positive outcomes to really impress them.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for delivering exceptional customer experiences shine through. We want to see how you handle challenges and turn complaints into opportunities, so share specific examples that highlight your skills.
Tailor Your CV: Make sure your CV is tailored to the Customer Care Executive role. Highlight your experience in complaint handling and any relevant skills, like your proficiency with Microsoft Office and CRM systems. We love seeing how your background aligns with what we’re looking for!
Be Professional and Empathetic: In your cover letter, demonstrate your ability to remain calm and professional under pressure. Use a friendly tone while addressing how you would handle upset customers. We appreciate candidates who can communicate with empathy and clarity.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Calor Gas Ltd.
How to prepare for a job interview at Calor Gas Ltd.
✨Know Your Customer Care Stuff
Make sure you brush up on your customer care knowledge, especially around complaint handling. Familiarise yourself with common scenarios and think about how you would turn a negative experience into a positive one. This will show that you're not just passionate but also prepared!
✨Show Off Your Communication Skills
During the interview, demonstrate your strong communication skills by being clear and concise in your answers. Use examples from your past experiences to illustrate how you've handled difficult situations. Remember, they want to see how you can empathise and resolve issues effectively.
✨Get Comfortable with Tech
Since the role involves using Microsoft Office and CRM systems, it’s a good idea to brush up on these tools before the interview. If you have experience with social media complaint handling, be ready to discuss that too. Showing your tech-savviness can give you an edge!
✨Stay Calm Under Pressure
Prepare for questions that assess how you handle stress and tight deadlines. Think of specific examples where you remained calm and professional while juggling multiple priorities. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this role.