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For Companies At a Glance
- Tasks: Resolve customer complaints with empathy and professionalism, ensuring satisfaction.
- Company: Join Calor Gas Ltd, a supportive team making a difference in customer care.
- Benefits: Enjoy 25 days leave, private medical insurance, and staff discounts.
- Why this job: Be the hero for customers, turning challenges into opportunities for improvement.
- Qualifications: Experience in complaint handling and strong communication skills required.
- Other info: Hybrid role with excellent career growth and collaborative environment.
The predicted salary is between 24570 - 26000 £ per year.
Stoney Stanton, Leicestershire. Permanent, Full-time, Hybrid. £24,570 – £26,000 (Dependent on experience).
About The Role
Are you passionate about delivering exceptional customer experiences, especially in challenging situations? Do you thrive on turning complaints into opportunities for service improvement? If so, we’d love to hear from you.
We’re looking for a Customer Care Executive to join our growing team in Stoney Stanton. Working within our dedicated Customer Care department, you’ll be at the heart of resolving escalated customer issues, ensuring every concern is handled with professionalism, empathy, and a focus on resolution.
Key Skills & Requirements
- Experience in complaint handling or compliance.
- Strong communication and administrative skills.
- Confidence working with Microsoft Office and CRM systems.
- Ability to remain calm and professional under pressure.
- Comfortable with deadlines and managing multiple priorities.
- Bonus points for experience with:
- Social media complaint handling
- Customer satisfaction surveys
Key Responsibilities
- Responding to escalated complaints with empathy, clarity, and speed.
- Handling upset or dissatisfied customers with professionalism and care, both over the phone and online.
- Supporting and guiding team members in complaint investigations.
- Monitoring and recording all complaints, ensuring compliance with company policy and deadlines.
- Collaborating with cross-functional teams (including Legal, Data Protection, Compliance, and Divisional Managers).
- Preparing reports and insights for divisional and board-level review.
- Keeping accurate and detailed records using CRM systems.
- Supporting our social media channels by responding to customer queries or complaints professionally.
What We Can Offer You
- 25 days annual leave
- Private Medical Insurance
- Life Assurance
- Company Pension Scheme (up to 7.5% contribution after 2 years)
- Staff discounts on gas
- Shopping discounts and other perks
You’ll be part of a collaborative, supportive team that truly makes a difference for our customers every day.
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Customer Care Executive employer: Calor Gas Ltd.
Contact Detail:
Calor Gas Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Calor Gas Ltd. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle difficult customer situations, as this is key for the Customer Care Executive role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to remain calm under pressure and your strong communication skills. Use examples from past experiences where you've turned complaints into positive outcomes to really impress them.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for delivering exceptional customer experiences shine through. We want to see how you handle challenges and turn complaints into opportunities, so share specific examples that highlight your skills.
Tailor Your CV: Make sure your CV is tailored to the Customer Care Executive role. Highlight your experience in complaint handling and any relevant skills, like your proficiency with Microsoft Office and CRM systems. We love seeing how your background aligns with what we’re looking for!
Be Professional and Empathetic: In your cover letter, demonstrate your ability to remain calm and professional under pressure. Use a friendly tone while addressing how you would handle upset customers. We appreciate candidates who can communicate with empathy and clarity.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Calor Gas Ltd.
How to prepare for a job interview at Calor Gas Ltd.
✨Know Your Customer Care Stuff
Make sure you brush up on your customer care knowledge, especially around complaint handling. Familiarise yourself with common scenarios and think about how you would turn a negative experience into a positive one. This will show that you're not just passionate but also prepared!
✨Show Off Your Communication Skills
During the interview, demonstrate your strong communication skills by being clear and concise in your answers. Use examples from your past experiences to illustrate how you've handled difficult situations. Remember, they want to see how you can empathise and resolve issues effectively.
✨Get Comfortable with Tech
Since the role involves using Microsoft Office and CRM systems, it’s a good idea to brush up on these tools before the interview. If you have experience with social media complaint handling, be ready to discuss that too. Showing your tech-savviness can give you an edge!
✨Stay Calm Under Pressure
Prepare for questions that assess how you handle stress and tight deadlines. Think of specific examples where you remained calm and professional while juggling multiple priorities. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this role.
