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For Companies At a Glance
- Tasks: Manage and recover outstanding customer debt while supporting a collaborative team.
- Company: Join Calor, a company focused on people, progress, and purpose.
- Benefits: Enjoy 25 days leave, private medical insurance, and staff discounts.
- Why this job: Be part of a supportive team that values integrity and personal growth.
- Qualifications: Experience in debt collection or customer service with strong communication skills required.
- Other info: Flexible hybrid working with a rotating schedule, including occasional Saturdays.
The predicted salary is between 25000 - 28500 £ per year.
Collection Agent
Tachbrook Park, Warwick
Permanent, Full-time, Hybrid
£25,180 – £28,500 (Dependent on experience)
Are you a confident communicator who enjoys problem-solving and helping customers get back on track? Do you have a background in debt collection or customer service and a proactive, team-first attitude?
If so, we’d love to hear from you.
About the Role
As a Collection Agent, you\’ll manage and recover outstanding customer debt for an allocated portfolio. Whether you\’re speaking directly to customers, supporting third-party debt collection agencies (DCAs), or working alongside colleagues to resolve complex accounts, your goal will be to achieve great outcomes for both our customers and the business.
You\’ll be a key part of a high-performing, hybrid team based in Tachbrook Park, Warwick, with the flexibility of working from home part of the week.
Shift Pattern:
You will work on a rotating schedule with shifts of:
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8:00am – 4:30pm
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8:30am – 5:00pm
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11:30am – 8:00pm
You will also work one Saturday out of every seven (9:00am – 1:00pm) and one Bank Holiday per year. For any Saturday or Bank Holiday you work, you will receive time off in lieu.
What You’ll Bring
Essential:
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Proven experience in debt collection and/or customer service
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Excellent verbal and written communication skills
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Strong objection-handling and negotiation abilities
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A resilient, self-motivated, and organised approach
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Attention to detail and ability to prioritise tasks effectively
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Comfortable working to personal and team KPIs
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Ability to use initiative and propose improvements to processes
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A team player who thrives in a collaborative environment
Desirable:
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Familiarity with ERP systems like SAP
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Experience with Salesforce
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Background in a debt collection team setting
Key Responsibilities
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Contact customers to resolve overdue accounts and negotiate payment plans
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Handle challenging conversations with professionalism and empathy
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Liaise with DCAs and legal partners to support recovery efforts
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Escalate unresolved issues to relevant departments
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Keep accurate, up-to-date records of all interactions
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Identify deteriorating payment behaviours and raise concerns
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Contribute to improving debt recovery processes
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Report performance metrics to your team lead
What We Offer
We believe in supporting our people with a range of benefits and opportunities:
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25 days annual leave (plus bank holidays)
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Private medical insurance
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Life assurance
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Company pension scheme
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Salary sacrifice with matched contributions up to 4.5% (rising to 7.5% after 2 years)
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Staff discounts on Calor gas and leading retailers
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Ongoing learning & development support
Why Join Calor?
At Calor, we’re more than just energy. We\’re about people, progress, and purpose. You\’ll be part of a supportive team that values integrity, continuous improvement, and treating everyone with respect. We empower our employees to own their work, grow their careers, and make a real impact.
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Collection Agent employer: Calor Gas Ltd.
Contact Detail:
Calor Gas Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collection Agent
✨Tip Number 1
Familiarise yourself with common debt collection practices and regulations. Understanding the legal framework can help you navigate conversations with customers more effectively and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling objections and negotiations. Role-playing scenarios with a friend or family member can boost your confidence and prepare you for real-life interactions with customers.
✨Tip Number 3
Research StudySmarter and our values to align your approach with our team-first attitude. Showing that you understand our culture and how you can contribute will make you stand out as a candidate.
✨Tip Number 4
Network with professionals in the debt collection field. Engaging with others in the industry can provide insights into best practices and may even lead to referrals or recommendations for the Collection Agent role.
We think you need these skills to ace Collection Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in debt collection and customer service. Use specific examples that demonstrate your communication skills, negotiation abilities, and problem-solving capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of a Collection Agent and express your desire to contribute to the team.
Highlight Relevant Skills: In your application, emphasise your objection-handling skills, resilience, and ability to work towards KPIs. These are essential traits for a Collection Agent and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Calor Gas Ltd.
✨Showcase Your Communication Skills
As a Collection Agent, excellent verbal and written communication is crucial. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from your past experiences where you successfully communicated with customers or resolved conflicts.
✨Prepare for Objection Handling
Expect to face challenging questions or scenarios related to debt collection. Prepare by thinking of specific instances where you handled objections effectively. Highlight your negotiation skills and how you managed to turn a difficult conversation into a positive outcome.
✨Emphasise Team Collaboration
This role requires a team-first attitude, so be ready to discuss how you work well in a team environment. Share examples of how you've collaborated with colleagues or third-party agencies in the past to achieve common goals, especially in a debt recovery context.
✨Demonstrate Problem-Solving Abilities
Problem-solving is key in this role. Be prepared to discuss specific challenges you've faced in previous positions and how you approached them. Highlight your ability to use initiative and propose improvements to processes, as this will show your proactive mindset.
