Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve queries over the phone and in writing.
- Company: Join Calor Gas, a leader in customer experience with a supportive team.
- Benefits: Enjoy 25 days of annual leave, private medical insurance, and staff discounts.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Strong communication skills and a customer-focused approach are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 21500 - 29500 £ per year.
Join Our Customer Experience Team at Calor Gas. Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Fawley. In this role, you’ll act as a first point of contact for customers — resolving queries over the phone and in writing, often at first contact.
Working Hours: Our contact centre operates Monday to Friday, 8:00am – 8:00pm, with shift patterns allocated on a rotational basis. You’ll receive advance notice of your scheduled shifts. Saturday shifts: 9:00am – 1:00pm (on a rota basis). Bank Holidays: 9:00am – 5:00pm (on a rota basis).
Key Responsibilities:
- Respond to inbound and outbound customer calls, providing timely and effective support.
- Process customer orders and handle account administration with accuracy.
- Promote Calor’s products and services during customer interactions.
- Investigate and resolve customer complaints in line with company policies and service standards.
- Achieve individual and team performance targets and KPIs.
- Collaborate across departments to ensure a smooth and efficient customer experience.
- Contribute ideas and support improvements in service processes and customer satisfaction.
- Maintain accurate, secure, and up-to-date customer records.
What We’re Looking For:
- Strong communication and interpersonal skills, with a customer-focused approach.
- A sense of ownership and pride in delivering high-quality work.
- Ability to stay organised and work effectively under pressure.
- Meticulous attention to detail.
- Familiarity with Microsoft Office; experience with SAP is advantageous.
- Comfortable working in a high-volume, fast-paced environment.
What We Offer:
- 25 days of annual leave.
- Holiday Purchase Scheme.
- Private Medical Insurance.
- Company Pension Scheme.
- Staff Discounts on Calor Gas.
Customer Experience Agent Level 1 in Bury St Edmunds employer: Calor Gas Ltd.
Contact Detail:
Calor Gas Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent Level 1 in Bury St Edmunds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Calor Gas. Understand their products and services, and think about how you can contribute to their customer experience team. This will show them you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints during the interview. Remember, they want to see how you handle pressure and resolve issues!
✨Tip Number 3
Show off your communication skills! During the interview, be sure to articulate your thoughts clearly and listen actively. Demonstrating strong interpersonal skills is key for a Customer Experience Agent, so don’t hold back on showcasing your friendly and proactive nature.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed, and you’ll have access to all the latest job openings and updates from Calor Gas.
We think you need these skills to ace Customer Experience Agent Level 1 in Bury St Edmunds
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping customers and resolving their issues. Share any relevant experiences that highlight your proactive approach!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience at a glance.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Experience Agent. Highlight your communication skills and any experience with handling customer queries, as these are key to the position. We love seeing how you connect your background to what we’re looking for!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and get started!
How to prepare for a job interview at Calor Gas Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Calor Gas. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond for a client. Highlighting your proactive and personable nature will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or working under pressure. Practising your responses will help you articulate your thoughts clearly and confidently during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics, performance targets, or opportunities for growth within the company. This shows that you’re engaged and serious about the role.
