Stock and Customer Service assistant in Elland

Stock and Customer Service Assistant – Calor Gas Ltd

Location: Elland

Salary: £24,570 – £29,000 per annum

Contract Type: Permanent / Full Time

Join our dynamic team as a Logistics Agent and play a key role in maintaining safety, accuracy, and efficiency across our operations. You’ll support site management in upholding high standards in safety, inventory, financial controls, and transport planning — while delivering exceptional customer service every step of the way.

This position offers a blend of office‑based and hands‑on yard work, with approximately 60% of your time spent in the office and 40% in the yard, providing variety and a great opportunity to develop a broad skill set.

Key Responsibilities

• Support site management with compliance, inventory, financial, health & safety, and transport objectives.
• Promote a safety‑first culture, driving toward an incident‑free workplace.
• Manage customer orders and data using SAP, handling inbound and outbound calls professionally.
• Process orders, refunds, and cylinder refill agreements efficiently.
• Maintain accurate inventory control, including physical stock counts and system updates.
• Raise and receipt purchase orders to ensure optimal stock levels.
• Review daily aborts, cancellations, and fill returns.
• Assist drivers with run reviews, loading sheets, manifests, and Telematics tracking.
• Support yard operations — loading/unloading vehicles, reconciling loads, and maintaining a safe, organised space.
• Conduct driver debriefs and ensure accurate updates to master data.
• Provide professional and friendly service via phone and email.
• Maintain general housekeeping and a positive working environment.

About You

• A valid FLT licence (training can be provided for the right candidate).
• Capable of handling physical tasks safely and efficiently.
• Professional, customer‑focused, and approachable.
• Experienced in customer service or administration, with strong organisational skills.
• A confident team player who supports colleagues and shares best practices.
• Flexible and committed to meeting business needs.
• Proactive in taking ownership of your work — especially when it comes to safety.
• Skilled in Microsoft Office, SAP, and TruTac, with excellent attention to detail.

Why Join Us

At Calor, we’re proud to foster a diverse, inclusive, and supportive workplace where everyone feels valued and empowered to succeed. We believe our differences make us stronger — driving innovation and a better future for all.

To explore our full range of benefits and learn more about life at Calor, visit our Careers page.

If this sounds like you, apply today — we look forward to hearing from you!

To be considered for this role, you must be eligible to live and work in the UK.