Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate customer service operations and manage gas-related emergencies efficiently.
- Company: Join Calor, a leader in energy solutions with a focus on safety and customer satisfaction.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Experience a varied role with excellent career development opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer service and safety.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
The predicted salary is between 26500 - 26500 £ per year.
We’re looking for a customer-focused and organised professional to join Calor in a key operational support role. You’ll be responsible for the administration and coordination of gas-related emergencies, service orders and company asset maintenance, ensuring work is planned, communicated and delivered safely, compliantly and efficiently.
This is a varied role where no two days are the same. You’ll work with a wide range of internal teams, engineers, contractors and external customers, playing a vital part in delivering a high standard of customer service while supporting Calor’s safety and business objectives.
Shift pattern: Working between 8:00am - 5:30pm Monday to Friday
Key Responsibilities:
- Create and manage work orders in line with Calor policies
- Raise and manage purchase orders using Calor’s ERP system
- Order materials, liaise with suppliers and arrange delivery of parts to site
- Use external systems and search tools to support work planning and order accuracy
- Review cancellations and aborts, arranging follow-up appointments where required
- Support work order completion, accountancy and closure (TECO) processes
- Manage cases within Calor’s CRM system and maintain accurate records
- Handle inbound calls and queries from customers, engineers, depots and contractors in line with SLAs
- Respond to customer communications within agreed timescales, issuing holding responses where necessary
- Produce customer correspondence using Calor-approved templates and formats
- Ensure GDPR compliance at all times when handling customer information
Customer Engineering Coordinator in Warwick employer: Calor Gas Limited
Contact Detail:
Calor Gas Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineering Coordinator in Warwick
✨Tip Number 1
Network like a pro! Reach out to current employees at Calor on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Familiarise yourself with gas-related emergencies and service orders. We want to show that we’re not just interested, but genuinely excited about how we can contribute!
✨Tip Number 3
Practice common interview questions, especially those around customer service and coordination. We can even do mock interviews with friends or family to boost our confidence and refine our answers.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Let’s make sure they remember us!
We think you need these skills to ace Customer Engineering Coordinator in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Engineering Coordinator role. Highlight your customer service experience and any relevant administrative skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Organisational Skills: Since this role involves a lot of coordination, make sure to highlight your organisational skills in your application. Share examples of how you've successfully managed multiple tasks or projects in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Calor Gas Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Engineering Coordinator. Familiarise yourself with gas-related emergencies, service orders, and asset maintenance. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised work and ensured everything was delivered on time and to a high standard.
✨Communicate Clearly and Confidently
As you'll be liaising with various teams and customers, effective communication is key. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your responses and ensure you can convey your ideas succinctly.
✨Prepare for Customer Scenarios
Expect questions about handling customer queries and complaints. Think of specific situations where you provided excellent customer service or resolved issues effectively. Highlight your ability to stay calm under pressure and your commitment to maintaining high standards of customer care.