At a Glance
- Tasks: Manage customer debt and resolve overdue invoices while achieving performance targets.
- Company: Dynamic company focused on customer support and continuous improvement.
- Benefits: Competitive salary, 25 days leave, pension scheme, and staff discounts.
- Other info: Opportunity to contribute to process improvements and volunteer for charity.
- Why this job: Develop specialist skills in a high-impact role within a collaborative team.
- Qualifications: Experience in debt collection or customer service with strong communication skills.
The predicted salary is between 28500 - 28500 £ per year.
This role plays a critical part in supporting both our customers and the business by proactively managing customer debt, resolving overdue invoices, and helping us achieve key performance targets. You’ll work closely with customers, internal stakeholders, and third-party partners to secure positive outcomes, while also contributing ideas to continuously improve our processes and ways of working. This is a great opportunity for colleagues who enjoy problem-solving, handling challenging conversations professionally, and working in a fast-paced, target-driven environment.
Key responsibilities
- Proactively contact customers to resolve outstanding debt, handling objections professionally and assertively to achieve successful outcomes.
- Negotiate and validate payment plans where appropriate, ensuring alignment with policy and customer circumstances.
- Work with third-party partners (e.g. Debt Collection Agencies and Legal Partners) to support debt recovery.
- Follow business policies, processes, and procedures, while actively identifying opportunities for improvement.
- Maintain accurate and up-to-date customer records to provide clear visibility across the wider business.
- Respond to customer call-backs in a timely and professional manner.
- Escalate queries or issues that are preventing debt recovery.
- Monitor customer payment behaviour and identify deteriorating trends, ensuring appropriate credit checks are completed.
- Complete your allocated stage of the debt journey and prepare accounts for the next step where required.
- Keep your Team Lead informed of any issues or risks as they arise.
- Report key performance indicators to your Lead on a monthly basis.
Key skills and experience
Essential
- Experience in debt collection and/or customer service activity.
- Strong communication skills with the ability to build rapport and manage challenging conversations.
- Confident objection-handling skills.
- Hard-working, resilient, and comfortable working towards personal and team targets.
- Organised, with strong attention to detail and effective day-to-day prioritisation.
- Proactive and able to use initiative to drive activity.
- A collaborative team player who contributes to shared KPI goals.
- Able to identify and raise opportunities to improve policies and processes.
Desirable
- Knowledge of SAP and Salesforce.
- Previous experience working within a debt collection team.
Why apply?
- Opportunity to develop specialist debt management skills.
- High-impact role supporting both customers and the wider business.
- Collaborative team environment with clear performance goals.
- Chance to contribute to continuous improvement across processes.
What we can offer you:
- 25 days annual leave.
- Company Pension Scheme (Salary sacrifice - single matched contributions to 7.5%).
- Life Assurance.
- Staff discounts on gas.
- 1 day per year to volunteer for a charitable cause.
- Shopping discounts.
Collections Agent in Warwick employer: Calor Gas Limited
Join our dynamic team as a Collections Agent at Tachbrook Park, where we prioritise employee growth and a collaborative work culture. With competitive benefits including 25 days of annual leave, a company pension scheme, and opportunities for continuous improvement, you'll thrive in a supportive environment that values your contributions and encourages professional development. This role not only allows you to hone your debt management skills but also offers the chance to make a meaningful impact on both our customers and the business.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Agent in Warwick
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your objection-handling skills. Role-play with a friend or family member to get comfortable with challenging conversations. The more you practice, the more confident you'll be when it counts!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Collections Agent in Warwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in debt collection and customer service. We want to see how you've handled challenging conversations and achieved targets in the past, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Collections Agent role. Share specific examples of how you've resolved overdue invoices or improved processes in previous roles.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to demonstrate your ability to build rapport and handle objections effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Calor Gas Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Agent inside out. Familiarise yourself with common debt collection practices, customer service techniques, and any relevant policies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Objection Handling
Since this role involves handling challenging conversations, practice your objection-handling skills. Think of potential scenarios you might face during the interview and prepare responses that demonstrate your ability to remain calm and professional while negotiating solutions.
✨Show Off Your Team Spirit
This job is all about collaboration, so be ready to discuss how you've worked effectively in teams before. Share examples of how you've contributed to shared goals or improved processes in previous roles. This will highlight your team player mentality and your commitment to achieving KPIs.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the tools they use (like SAP or Salesforce), or how they measure success in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
