Billing Operations Analyst
The Point, Warwick
12 months fixed term contract, Full-time, Hybrid
£29,000 to £34,000 (Dependent on experience)
At Calor , billing isn't just about invoices - it's a critical part of our customer experience. We're looking for a detail-driven, analytical Billing Operations Analyst to help ensure every invoice we send is accurate, timely, and trusted.
If you enjoy solving complex data problems, improving processes, and working cross-functionally to make things better - this role offers real ownership and visibility across the business.
The Impact You'll Make
As a key member of our Billing Operations function, you'll act as a business owner for our billing systems and processes. You'll safeguard billing accuracy while identifying opportunities to improve efficiency, reduce risk, and enhance the customer journey.
This isn't just monitoring reports - it's influencing how billing works.
What You'll Be Doing
- Overseeing billing systems to ensure invoices are issued accurately and on time
- Investigating discrepancies, identifying root causes, and partnering with IT to resolve system issues
- Supporting Customer Service and Collections teams with billing queries, dispute resolution, and insight-led reporting
- Monitoring and reporting on KPIs, highlighting risks, trends, and opportunities for improvement
- Driving continuous improvement initiatives, including automation and process optimisation
- Creating and maintaining clear process documentation and training materials
- Managing third-party suppliers to ensure strong service delivery and cost efficiency
What We're Looking For
Essential
- Strong analytical skills with the ability to interpret and manipulate large datasets
- Advanced Excel/data capability (experience extracting and analysing database information)
- Exceptional attention to detail and accuracy
- Confident troubleshooting and problem-solving skills
- Ability to clearly explain technical or billing issues to non-technical stakeholders
- Strong organisation and ability to prioritise in a fast-paced environment
Desirable
- Experience in Billing Operations, Accounts Receivable, or financial operations
- Experience using BI/reporting tools to generate insights
- Understanding of billing controls, financial compliance, or regulatory standards
Why Join Us?
- Hybrid working model
- Genuine ownership of critical business processes
- Opportunity to influence systems and drive measurable improvement
- Exposure to cross-functional stakeholders across IT, Customer Service, Finance and third-party providers
- A role where your analytical skills directly improve the customer experience
What we can offer you:
- 25 days annual leave plus 8 Bank Holidays
- Private Medical Insurance
- Company Pension Scheme (Salary sacrifice - single matched contributions up to 7.5%)
- Life Assurance
- Staff discounts on gas
If you're someone who enjoys combining data, systems thinking, and operational improvement - and wants to see the tangible impact of your work - we'd love to hear from you.
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Billing Operations Analyst in Warwick employer: Calor Gas Limited
Calor is an excellent employer for those seeking a long-term career in engineering and gas safety, particularly as a Trainee Vessel Inspector in Stoney Stanton. With a structured three-year training programme, ongoing support from experienced inspectors, and a supportive team environment, employees can expect significant growth opportunities and a clear pathway to competency. The company also offers competitive benefits, including private medical insurance, matched pension contributions, and a friendly workplace culture that prioritises health and safety.
