Sales Operations Specialist

Calnex Solutions is a growing and successful global technology company based in Linlithgow, Scotland with offices in Belfast, Northern Ireland and Stevenage, England. We are supported by teams across the globe in the US, Canada, Asia, and Europe.

We design, produce and market test instrumentation and solutions for network synchronisation and network emulation, enabling our customers to validate the performance of the critical infrastructure associated with the telecoms networks.

We are seeking a Sales Operations Specialist to play a pivotal role in improving sales effectiveness, partner performance and commercial execution across our global organisation. Combining data, process, technology and operational expertise, this role will help drive predictable revenue growth and support data-driven decision-making.

• Opportunity to shape and influence a growing global Sales Operations function.
• Exposure to Sales Leadership, executive decision-making and strategic opportunities.
• Drive adoption of CRM, AI, automation and sales best practices.
• Play a key role in scaling a high-growth technology business.
• Gain broad experience across Sales, Partners, Finance, Operations and Product teams.

The Sales Operations Specialist will play a key role in maximising the value of Calnex's investments in CRM, PRM, partner programmes and sales enablement initiatives. The role will ensure that sales systems, methodologies, commercial processes and reporting frameworks are effectively adopted, governed and continuously improved.

Reporting to the Sales Operations Director, the role will provide the operational capability required to support data-driven decision-making, improve partner engagement, strengthen sales execution and coordinate strategic opportunities across the business.

This role can be based at any of our UK offices in Linlithgow, Scotland; Belfast, Northern Ireland; or Stevenage, England. The role is primarily office based with hybrid working arrangements; however, occasional travel to other Calnex offices, customer locations and partner events may be required.

Key responsibilities of the role:

• Analyse sales, pipeline, forecasting and partner performance data to identify trends, risks and opportunities.
• Develop reporting, dashboards and automation that provide actionable commercial insights.
• Commercial Systems & Governance
• Improve CRM governance, data quality and user adoption.
• Operate and continuously improve the PRM platform and partner programmes, improving partner engagement, performance visibility and adoption.
• Maintain sales infrastructure including SharePoint, knowledge management and demo asset management, ensuring assets are effectively utilised and deliver maximum value.
• Work with IT and system owners to enhance CRM and PRM capabilities, improve adoption and implement agreed business requirements.
• Process & Enablement
• Embed sales methodologies, processes and best practices.
• Identify and implement process improvements that increase productivity, strengthen governance and support scalable growth.
• Strategic Opportunity Support
• Coordinate strategic sales opportunities, supporting executive reviews, action tracking and cross-functional collaboration.

Additional Responsibilities:

• Support product launches through operational readiness, partner communications and reporting.
• Participate in cross-functional improvement initiatives.
• Support internal and external audit requirements where applicable.
• Provide ad hoc analysis and reporting to support strategic business decisions.
• Undertake other duties commensurate with the role as requested by the Sales Operations Director.

Essential Skills, Experience and Qualifications:

• Experience in Sales Operations, Commercial Operations, Revenue Operations or similar.
• Experience working with CRM platforms, reporting and data governance.
• Experience producing reports, dashboards and commercial insights.
• Experience supporting process improvement initiatives.
• Strong stakeholder management and communication skills.
• Experience working across multiple business functions.
• Excellent organisational skills.
• Proficiency in Excel, PowerPoint and reporting tools.
• Degree or equivalent experience.
• Experience with partner programmes and/or PRM platforms.
• Knowledge of sales methodologies such as MEDDPICC.
• Experience with Power BI, AI or workflow automation tools.
• Experience within a technology, telecommunications or engineering environment.
• Knowledge of Sales Operations or Commercial Excellence frameworks.

Calnex is an inclusive, supportive, and growing company with a strong focus on employee engagement and wellbeing. We strive to provide a working environment that develops and challenges our employees.

Benefits

• a contributory pension plan
• flexible holidays
• life assurance
• critical illness cover
• private healthcare
• performance bonus
• an opportunity to join the Calnex Employee Share Incentive Plan

The successful candidate will become part of a driven, hardworking and successful team who will support them to achieve success and add value in their new role.

The Calnex team are currently working in a hybrid model at their manager's discretion. This flexibility is dependent on job role and supports a positive work/life balance and the needs of the business. This role requires a minimum of 2 working days in the office (Tuesday and Thursday), with the other three days at home when possible.This may vary depending on what's required to fulfil the requirements of the role.Flexibility and communication is key to making the hybrid model work for both the successful candidate and the business.

Please take a look at our website to find out more about what we do and what it's like to be an employee at Calnex

Applicants must have ongoing and unrestricted right to work in the UK.

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