Port Assistant (Gourock/Wemyss Bay)

This fixed-term post sits within the port operations team at CalMac Ferries, running until October 2027. The work centres on pier operations and vessel turnarounds, alongside ticket office duties and helping passengers, vehicles and freight board and leave safely. The hours are 35 a week on a one-week-on, one-week-off rota, covering evenings, weekends and public holidays as required. Candidates need to be able to commute to both ports.

What the job involves

• Assisting with day-to-day pier operations and vessel turnarounds
• Providing customer service and ticketing support in the ticket office
• Supporting the safe embarkation and disembarkation of passengers, vehicles and freight
• Responding to customer enquiries and giving travel information
• Working with colleagues to keep port and vessel operations running smoothly
• Maintaining safety, security and housekeeping standards across all work areas

Skills & knowledge

• Excellent customer service and communication skills
• Flexibility to work across different operational areas
• Ability to work in a team and independently when needed
• Strong commitment to safety and operational excellence

Other

• Reliable, professional and adaptable
• Willing to work shifts, including weekends, evenings and public holidays as required
• Able to commute to and from the Gourock and Wemyss Bay ports

What’s offered

• Competitive salary
• Generous annual leave entitlement
• Company pension scheme
• Training and development opportunities
• Employee benefits package

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