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- Tasks: Assist with passenger and vehicle control at the ferry terminal, ensuring smooth operations.
- Company: Join CalMac Ferries, the UK's largest ferry operator, serving vital transport needs in Scotland.
- Benefits: Enjoy 37 days annual leave, competitive salary, and staff travel perks for you and your family.
- Why this job: Be part of a dynamic team that values customer service and community support in a fast-paced environment.
- Qualifications: Must be computer literate, customer-focused, and able to commute to Mallaig Ferry Terminal daily.
- Other info: Flexible shifts required; maritime experience and cash handling skills are a plus.
The predicted salary is between 24000 - 36000 £ per year.
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CalMac Ferries Limited
CalMac Ferries Limited is the UK\’s largest ferry operator in terms of shipsand destinations served and one of the largest transport operators in Scotland.
It is a multi-award-winning ferry and port operation and ship managementspecialist providing essential lifeline services and logistical support to islandand remote communities.
Benefits of a career with CalMac Ferries Limited
• A rewarding career
• A competitive salary
• Excellent training, development, and career progression
• 37 days annual leave (pro-rata)
• Staff travel pass for yourself, spouse/partner, and dependents
Functional Responsibilities/Key Tasks
• Control of passengers and vehicles embarking and disembarking from vessels by giving clear and concise direction to all
• Sale and validation of passenger and vehicle tickets
• Service disruption arrangements
• Emergency requirements \’out-of-hours\’
• All duties connected with ship movements, gangways and securing of vessels
• Car marshalling
• Customer Enquiries
• Statistical entry and consolidation
• Use of VHF and PA systems
• Occasional day work on the Small Isles vessels may be required for ticketing purposes
• Any other duties required by the Port Manager
Skills and Experience
Essential Criteria
• Good understanding of the CalMac services
• You must be computer literate, with excellent verbal and written communication skills
• You must be customer focused, have a clear understanding of the customer interface, and have a proactive approach to customer care.
• The successful candidate must be able to commute to and from the Mallaig Ferry Terminal on a daily basis.
• You are expected to have a flexible approach to working, as shift and weekend work will be involved
• Ability to work with initiative as a self-starter, without supervision
• Willingness to be a team player in a dynamic, proactive, and fast-paced environment
Desirable Criteria
• Experience using VHF and PA Systems
• Able to liaise with other port staff to ensure that there is a high level of proactive communication and coordination of activity
• Experienced in operating in a safety critical environment
• Full UK Driving license
• Cash handling experience
• Maritime experience
Our People: Values & Behaviours
To navigate the waters, ensuring life thrives wherever we are
PEOPLE FIRST
We lead by example and inspire others to give their best.
We work constructively with colleagues in a \’one team\’ spirit.
LOCALITY
We put the customer at the heart of everything we do.
We are accountable for our actions and performance.
BRAVERY
We demonstrate good judgement and decision making.
We act with integrity in all that we do.
The Selection Process
Application
It is important that you demonstrate on your CV how you meet the essential and desirable criteria outlined within the Job Description.
Shortlisting
We will evaluate your suitability for the role by assessing your qualifications, skills and experience.
Interview
To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.
Data
If you apply for this role and your application is unsuccessful, we will, as part of the Equality Act 2010, retain your application for 1 year after the role is filled and then destroy this.
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Port Assistant (Mallaig) employer: CalMac Ferries Limited
Contact Detail:
CalMac Ferries Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Port Assistant (Mallaig)
✨Tip Number 1
Familiarise yourself with CalMac's services and routes. Understanding the specific operations and challenges they face will help you demonstrate your knowledge during the interview, showing that you're genuinely interested in the role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully handled customer inquiries or resolved issues in previous roles. This will showcase your proactive approach to customer care, which is essential for this position.
✨Tip Number 3
If you have experience with VHF and PA systems, be sure to mention it. Even if you don't, consider researching these systems to understand their functions, as this knowledge could set you apart from other candidates.
✨Tip Number 4
Demonstrate your flexibility and teamwork skills by preparing examples of how you've adapted to changing work environments or collaborated with colleagues in fast-paced situations. This aligns well with the dynamic nature of the role.
We think you need these skills to ace Port Assistant (Mallaig)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights how you meet both the essential and desirable criteria mentioned in the job description. Use specific examples from your past experiences that demonstrate your customer service skills and ability to work in a team.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of CalMac Ferries Limited and its values. Explain why you are passionate about the role of Port Assistant and how your skills align with their mission of putting customers first.
Prepare for the Interview: Review the competencies outlined in the job description and prepare examples of how you've demonstrated these behaviours in previous roles. Be ready to discuss your experience with VHF and PA systems if applicable.
Show Enthusiasm: In your application and during the interview, express your enthusiasm for working with CalMac Ferries Limited. Highlight your willingness to be flexible with shifts and your commitment to providing excellent customer service.
How to prepare for a job interview at CalMac Ferries Limited
✨Know Your CalMac Services
Familiarise yourself with the services offered by CalMac Ferries Limited. Understanding their routes, schedules, and customer service approach will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Customer Focus
Prepare examples that showcase your customer service skills. Think of situations where you went above and beyond for a customer, as this role requires a proactive approach to customer care.
✨Highlight Teamwork and Initiative
Be ready to discuss instances where you worked well in a team or took the initiative in a previous job. This position requires collaboration with other port staff, so showing that you can thrive in a team environment is crucial.
✨Prepare for Safety and Emergency Scenarios
Since the role involves working in a safety-critical environment, be prepared to talk about your experience with safety protocols or emergency situations. This will demonstrate your ability to handle high-pressure scenarios effectively.
