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- Tasks: Assist with passenger and vehicle movements at the port, ensuring smooth operations.
- Company: Join CalMac Ferries, the UK's largest ferry operator with a strong community focus.
- Benefits: Enjoy a competitive salary, 37 days annual leave, and staff travel perks.
- Why this job: Make a difference in island communities while gaining valuable experience.
- Qualifications: Customer-focused, computer literate, and hold a full UK driving licence.
- Other info: Flexible hours with opportunities for training and career progression.
The predicted salary is between 12 - 12 £ per hour.
Reports to: Port Manager
Vacancy Ref: 2241-SB
Contract: Permanent
Rate of pay: £12.07
Location: Colonsay
Hours per week: 1 x 14 hours per week in Summer, 10 hours per week in Winter
Date advertised: 11 August 2023
Closing date: 25 August 2023
CalMac Ferries Limited is the UK's largest ferry operator in terms of ships and destinations served and one of the largest transport operators in Scotland. It is a multi-award-winning ferry and port operation and ship management specialist providing essential lifeline services and logistical support to island and remote communities.
Benefits of a career with CalMac Ferries Limited:
- A rewarding career
- A competitive salary
- Excellent training, development, and career progression
- 37 days annual leave (pro-rata)
- Staff travel pass for yourself, spouse/partner, and dependents
Functional Responsibilities/Key Tasks:
- Control of passengers and vehicles embarking and disembarking from vessels by giving clear and concise direction to all
- Sale and validation of passenger and vehicle tickets
- Service disruption arrangements
- Emergency requirements 'out-of-hours'
- All duties connected with ship movements, gangways and securing of vessels
- Car marshalling
- Customer Enquiries
- Statistical entry and consolidation
- Use of VHF and PA systems
- Any other duties required by the Port Manager
Skills and Experience
Essential Criteria:
- Good understanding of the CalMac services
- You must be computer literate, with excellent verbal and written communication skills
- You must be customer focused, have a clear understanding of the customer interface, and have a proactive approach to customer care.
- The successful candidate must be able to commute to and from the Colonsay Ferry Terminal on a daily basis.
- Must hold full UK Driving License
- You are expected to have a flexible approach to working, as shift and weekend work will be involved
- Ability to work with initiative as a self-starter, without supervision
- Willingness to be a team player in a dynamic, proactive, and fast-paced environment
Desirable Criteria:
- Experience using VHF and PA Systems
- Able to liaise with other port staff to ensure that there is a high level of proactive communication and coordination of activity
Our People: Values & Behaviours
To navigate the waters, ensuring life thrives wherever we are
- PEOPLE FIRST: We lead by example and inspire others to give their best. We work constructively with colleagues in a 'one team' spirit.
- LOCALITY: We put the customer at the heart of everything we do. We are accountable for our actions and performance.
- BRAVERY: We demonstrate good judgement and decision making. We act with integrity in all that we do.
The Selection Process:
Application: It is important that you demonstrate on your CV how you meet the essential and desirable criteria outlined within the Job Description.
Shortlisting: We will evaluate your suitability for the role by assessing your qualifications, skills and experience.
Interview: To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.
Data: If you apply for this role and your application is unsuccessful, we will, as part of the Equality Act 2010, retain your application for 1 year after the role is filled and then destroy this.
Port Assistant (Colonsay) employer: CalMac Ferries Limited
Contact Detail:
CalMac Ferries Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Port Assistant (Colonsay)
✨Tip Number 1
Get to know CalMac Ferries inside out! Familiarise yourself with their services and values. This will not only help you in interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and coordinating with other staff, being clear and concise is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready to showcase your initiative! Think of examples from your past where you've taken charge or solved problems without supervision. This will demonstrate your self-starter attitude, which is super important for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy, which is a must for this position. Don’t forget to highlight your customer service experience!
We think you need these skills to ace Port Assistant (Colonsay)
Some tips for your application 🫡
Show Us Your Understanding: Make sure to highlight your understanding of CalMac services in your application. We want to see that you know what we do and how important our role is in the community.
Tailor Your CV: When you're putting together your CV, tailor it to match the essential and desirable criteria listed in the job description. We love seeing candidates who take the time to align their skills with what we're looking for!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and get straight to the point. We appreciate a well-structured application that makes it easy for us to see your strengths.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CalMac Ferries Limited
✨Know Your CalMac Services
Before the interview, make sure you have a solid understanding of CalMac's services. Familiarise yourself with their routes, schedules, and any recent news. This will show your genuine interest in the company and help you answer questions confidently.
✨Showcase Your Customer Focus
Prepare specific examples that highlight your customer service skills. Think about times when you've gone above and beyond for a customer or resolved a difficult situation. This is crucial for a role that involves direct interaction with passengers.
✨Demonstrate Team Spirit
CalMac values teamwork, so be ready to discuss how you've worked effectively in a team before. Share experiences where you collaborated with others to achieve a common goal, especially in fast-paced environments.
✨Be Ready for Practical Scenarios
Expect situational questions related to the role, such as handling emergencies or managing ticket sales. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
