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- Tasks: Assist with passenger and vehicle boarding, ticket sales, and customer inquiries.
- Company: Join CalMac Ferries, the UK's largest ferry operator, serving vital transport needs in Scotland.
- Benefits: Enjoy a competitive salary, 37 days annual leave, and staff travel perks for you and your family.
- Why this job: Be part of a dynamic team that supports island communities while gaining valuable skills and experience.
- Qualifications: Must be customer-focused, computer literate, and able to work outdoors in all weather conditions.
- Other info: Flexible shifts required; ideal for those seeking a rewarding career in a fast-paced environment.
The predicted salary is between 25000 - 30000 £ per year.
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Client:
CalMac Ferries Limited
Location:
Colintraive, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
16e2895905c9
Job Views:
46
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
Reports to: Port Manager
Vacancy Ref: 2272-SB
Contract: Permanent
Rate of pay: £12.07
Location: Colintraive
Date advertised: 17 August 2023
Closing date: 31 August 2023
CalMac Ferries Limited
CalMac Ferries Limited is the UK\’s largest ferry operator in terms of shipsand destinations served and one of the largest transport operators in Scotland.
It is a multi-award-winning ferry and port operation and ship managementspecialist providing essential lifeline services and logistical support to islandand remote communities.
Benefits of a career with CalMac Ferries Limited
• A rewarding career
• A competitive salary
• Excellent training, development, and career progression
• 37 days annual leave (pro-rata)
• Staff travel pass for yourself, spouse/partner, and dependents
Functional Responsibilities/Key Tasks
• Control of passengers and vehicles embarking and disembarking from vessels by giving clear and concise direction to all
• Sale and validation of passenger and vehicle tickets
• Service disruption arrangements
• Emergency requirements \’out-of-hours\’
• All duties connected with ship movements, gangways and securing of vessels
• Car marshalling
• Customer Enquiries
• Statistical entry and consolidation
• Use of VHF and PA systems
• Any other duties required by the Port Manager
Skills and Experience
Essential Criteria
• Good understanding of the CalMac services
• You must be computer literate, with excellent verbal and written communication skills
• You must be customer focused, have a clear understanding of the customer interface, and have a proactive approach to customer care.
• The successful candidate must be able to commute to and from the Colintraive Ferry Terminal on a daily basis
• You are expected to have a flexible approach to working, as shift and weekend work will be involved
• Ability to work outdoors in all weather conditions
• Ability to work with initiative as a self-starter, without supervision
• Willingness to be a team player in a dynamic, proactive, and fast-paced environment
Desirable Criteria
• Experience using VHF and PA Systems
• Able to liaise with other port staff to ensure that there is a high level of proactive communication and coordination of activity
Our People: Values & Behaviours
To navigate the waters, ensuring life thrives wherever we are
PEOPLE FIRST
We lead by example and inspire others to give their best.
We work constructively with colleagues in a \’one team\’ spirit.
LOCALITY
We put the customer at the heart of everything we do.
Weare accountable for our actions and performance.
BRAVERY
We demonstrate good judgement and decision making.
We act with integrity in all that we do.
The Selection Process
Application
It is important that you demonstrate on your CV how you meet the essential and desirable criteria outlined within the Job Description.
Shortlisting
We will evaluate your suitability for the role by assessing your qualifications, skills and experience.
Interview
To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.
Data
If you apply for this role and your application is unsuccessful, we will, as part of the Equality Act 2010, retain your application for 1 year after the role is filled and then destroy this.
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Port Assistant (Colintraive) employer: CalMac Ferries Limited
Contact Detail:
CalMac Ferries Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Port Assistant (Colintraive)
✨Tip Number 1
Familiarise yourself with CalMac's services and routes. Understanding the company’s operations will not only help you answer questions during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice using VHF and PA systems if you have access to them. Even if it's not a requirement, showing that you are proactive in learning these skills can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Being customer-focused is key for this position, so having specific instances ready will help you shine during the interview.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift work and outdoor conditions. Highlighting your adaptability and willingness to work in various environments will align well with the job's requirements.
We think you need these skills to ace Port Assistant (Colintraive)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights how you meet both the essential and desirable criteria mentioned in the job description. Use specific examples from your past experiences that demonstrate your customer service skills and ability to work in a team.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of CalMac Ferries Limited and its values. Mention why you are interested in the Port Assistant role and how your skills align with their requirements, particularly your ability to work outdoors and handle customer enquiries.
Prepare for the Interview: Review the competencies outlined in the job description and prepare examples of how you've demonstrated these in previous roles. Be ready to discuss your experience with VHF and PA systems if applicable, as well as your approach to customer care.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team at CalMac Ferries Limited.
How to prepare for a job interview at CalMac Ferries Limited
✨Know the Company Inside Out
Before your interview, make sure you research CalMac Ferries Limited thoroughly. Understand their services, values, and recent news. This will help you demonstrate your genuine interest in the company and how you can contribute to their mission.
✨Prepare for Customer-Focused Questions
Given the role's emphasis on customer care, be ready to discuss your previous experiences in customer service. Prepare specific examples that showcase your proactive approach and ability to handle challenging situations with customers.
✨Demonstrate Team Spirit
CalMac values teamwork, so be prepared to share examples of how you've successfully worked in a team environment. Highlight your ability to communicate effectively and coordinate with others to achieve common goals.
✨Show Your Flexibility and Initiative
The job requires a flexible approach to working hours and the ability to work outdoors in various conditions. Be ready to discuss how you've adapted to changing circumstances in past roles and how you take initiative without needing supervision.
