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- Tasks: Assist with passenger and vehicle control at the ferry terminal, ensuring smooth operations.
- Company: Join CalMac Ferries, the UK's largest ferry operator, serving vital transport needs in Scotland.
- Benefits: Enjoy 37 days annual leave, competitive salary, and a staff travel pass for you and your family.
- Why this job: Be part of a dynamic team that supports island communities while gaining valuable skills and experience.
- Qualifications: Must be computer literate, customer-focused, and able to commute to Brodick Ferry Terminal.
- Other info: Flexible shifts required; ideal for those seeking a rewarding career in a fast-paced environment.
The predicted salary is between 20000 - 28000 £ per year.
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CalMac Ferries Limited
CalMac Ferries Limited is the UK\’s largest ferry operator in terms of shipsand destinations served and one of the largest transport operators in Scotland.
It is a multi-award-winning ferry and port operation and ship managementspecialist providing essential lifeline services and logistical support to islandand remote communities.
Benefits of a career with CalMac Ferries Limited
• A rewarding career
• A competitive salary
• Excellent training, development, and career progression
• 37 days annual leave (pro-rata)
• Staff travel pass for yourself, spouse/partner, and dependents
Functional Responsibilities/Key Tasks
• Control of passengers and vehicles embarking and disembarking from vessels by giving clear and concise direction to all
• Sale and validation of passenger and vehicle tickets
• Service disruption arrangements
• Emergency requirements \’out-of-hours\’
• All duties connected with ship movements, gangways and securing of vessels
• Car marshalling
• Customer Enquiries
• Statistical entry and consolidation
• Use of VHF and PA systems
• Any other duties required by the Port Manager
Skills and Experience
Essential Criteria
• Good understanding of the CalMac services
• You must be computer literate, with excellent verbal and written communication skills
• You must be customer focused, have a clear understanding of the customer interface, and have a proactive approach to customer care.
• The successful candidate must be able to commute to and from the Brodick Ferry Terminal on a daily basis.
• You are expected to have a flexible approach to working, as shift and weekend work will be involved
• Ability to work with initiative as a self-starter, without supervision
• Willingness to be a team player in a dynamic, proactive, and fast-paced environment
Desirable Criteria
• Experience using VHF and PA Systems
• Able to liaise with other port staff to ensure that there is a high level of proactive communication and coordination of activity
Our People: Values & Behaviours
To navigate the waters, ensuring life thrives wherever we are
PEOPLE FIRST
We lead by example and inspire others to give their best.
We work constructively with colleagues in a \’one team\’ spirit.
LOCALITY
We put the customer at the heart of everything we do.
Weare accountable for our actions and performance.
BRAVERY
We demonstrate good judgement and decision making.
We act with integrity in all that we do.
The Selection Process
Application
It is important that you demonstrate on your CV how you meet the essential and desirable criteria outlined within the Job Description.
Shortlisting
We will evaluate your suitability for the role by assessing your qualifications, skills and experience.
Interview
To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.
Data
If you apply for this role and your application is unsuccessful, we will, as part of the Equality Act 2010, retain your application for 1 year after the role is filled and then destroy this.
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Port Assistant (Brodick) employer: CalMac Ferries Limited
Contact Detail:
CalMac Ferries Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Port Assistant (Brodick)
✨Tip Number 1
Familiarise yourself with CalMac's services and routes. Understanding the specific operations and challenges they face will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice using VHF and PA systems if you have access to them. Even if you don't have prior experience, demonstrating a willingness to learn and adapt can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Being able to articulate your customer-focused approach will resonate well with the hiring team.
✨Tip Number 4
Show your flexibility and teamwork skills by discussing past experiences where you successfully worked in dynamic environments. Highlighting your ability to adapt to changing situations will align with their values.
We think you need these skills to ace Port Assistant (Brodick)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights how you meet both the essential and desirable criteria mentioned in the job description. Use specific examples from your past experiences that demonstrate your customer service skills and ability to work in a team.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of CalMac Ferries Limited and its values. Explain why you are interested in the Port Assistant role and how your skills align with their requirements, particularly your proactive approach to customer care.
Prepare for the Interview: Review the competencies outlined in the job description and prepare examples of situations where you have demonstrated these behaviours. Be ready to discuss your experience with VHF and PA systems if applicable.
Show Enthusiasm: In your application and during the interview, express your enthusiasm for working with CalMac Ferries Limited. Highlight your commitment to providing excellent customer service and your willingness to adapt to the dynamic environment of the port.
How to prepare for a job interview at CalMac Ferries Limited
✨Know Your CalMac Services
Familiarise yourself with the services offered by CalMac Ferries Limited. Understanding their routes, schedules, and customer service approach will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Customer Focus
Prepare examples that showcase your customer service skills. Think of situations where you went above and beyond for a customer, as this role requires a proactive approach to customer care.
✨Highlight Teamwork and Initiative
Be ready to discuss instances where you worked well in a team or took the initiative in a fast-paced environment. This will align with the company's values of teamwork and bravery.
✨Practice Communication Skills
Since the role involves using VHF and PA systems, practice clear and concise communication. You might be asked to demonstrate how you would direct passengers or handle enquiries, so being articulate is key.
