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- Tasks: Assist with passenger and vehicle control at the port, ensuring smooth operations.
- Company: Join CalMac Ferries, the UK's largest ferry operator, serving vital transport needs in Scotland.
- Benefits: Enjoy a competitive salary, 37 days annual leave, and staff travel perks for you and your family.
- Why this job: Be part of a dynamic team making a real impact on island communities while developing your skills.
- Qualifications: Must be customer-focused, computer literate, and able to work flexible shifts.
- Other info: This is a fixed-term contract role based at Gallanach Slipway.
The predicted salary is between 25000 - 35000 £ per year.
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Client:
CalMac Ferries Limited
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
273788974c18
Job Views:
60
Posted:
15.07.2025
Expiry Date:
29.08.2025
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Job Description:
Reports to: Port Manager
Vacancy Ref: 2268-SB
Contract: Fixed Term Contract
Rate of pay: £12.07
Date advertised: 15 August 2023
Closing date: 29 August 2023
CalMac Ferries Limited
CalMac Ferries Limited is the UK\’s largest ferry operator in terms of shipsand destinations served and one of the largest transport operators in Scotland.
It is a multi-award-winning ferry and port operation and ship managementspecialist providing essential lifeline services and logistical support to islandand remote communities.
Benefits of a career with CalMac Ferries Limited
• A rewarding career
• A competitive salary
• Excellent training, development, and career progression
• 37 days annual leave (pro-rata)
• Staff travel pass for yourself, spouse/partner, and dependents
Functional Responsibilities/Key Tasks
• Control of passengers and vehicles embarking and disembarking from vessels by giving clear and concise direction to all
• Sale and validation of passenger and vehicle tickets
• Service disruption arrangements
• Emergency requirements \’out-of-hours\’
• All duties connected with ship movements, gangways and securing of vessels
• Car marshalling
• Customer Enquiries
• Statistical entry and consolidation
• Use of VHF and PA systems
• Any other duties required by the Port Manager
Skills and Experience
Essential Criteria
• Good understanding of the CalMac services.
• You must be computer literate, with excellent verbal and written communication skills.
• You must be customer focused, have a clear understanding of the customer interface, and have a proactive approach to customer care.
• The successful candidate must be able to commute to and from Gallanach Slipway on a daily basis.
• You are expected to have a flexible approach to working, as shift and weekend work will be involved.
• Ability to work with initiative as a self-starter, without supervision.
• Willingness to be a team player in a dynamic, proactive, and fast-paced environment.
Desirable Criteria
• Experience using VHF and PA Systems
• Able to liaise with other port staff to ensure that there is a high level of proactive communication and coordination of activity
Our People: Values & Behaviours
To navigate the waters, ensuring life thrives wherever we are
PEOPLE FIRST
We lead by example and inspire others to give their best.
We work constructively with colleagues in a \’one team\’ spirit.
LOCALITY
We put the customer at the heart of everything we do.
Weare accountable for our actions and performance.
BRAVERY
We demonstrate good judgement and decision making.
We act with integrity in all that we do.
The Selection Process
Application
It is important that you demonstrate on your CV how you meet the essential and desirable criteria outlined within the Job Description.
Shortlisting
We will evaluate your suitability for the role by assessing your qualifications, skills and experience.
Interview
To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.
Data
If you apply for this role and your application is unsuccessful, we will, as part of the Equality Act 2010, retain your application for 1 year after the role is filled and then destroy this.
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2268-SB Port Assistant (Gallanach) employer: CalMac Ferries Limited
Contact Detail:
CalMac Ferries Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2268-SB Port Assistant (Gallanach)
✨Tip Number 1
Familiarise yourself with CalMac's services and routes. Understanding the company’s operations will not only help you answer questions during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice using VHF and PA systems if you have access to them. Even if it's not a requirement, showing that you are proactive in learning these skills can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Being able to share specific instances where you went above and beyond for customers will highlight your suitability for this position.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift work and weekends. Since the role requires a dynamic approach, demonstrating your willingness to adapt will show that you're a great fit for the team.
We think you need these skills to ace 2268-SB Port Assistant (Gallanach)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and skills required for the Port Assistant position. Tailor your CV to highlight relevant experiences that align with the job description.
Highlight Customer Service Skills: Since the role requires a strong customer focus, emphasise any previous experience in customer service. Provide specific examples of how you've successfully handled customer interactions or resolved issues.
Demonstrate Relevant Experience: If you have experience using VHF and PA systems or working in a fast-paced environment, be sure to mention this in your application. Relate your past roles to the key tasks listed in the job description.
Prepare for the Interview: Review the competencies outlined in the job description and prepare examples from your past experiences that demonstrate these behaviours. This will help you present yourself effectively during the interview process.
How to prepare for a job interview at CalMac Ferries Limited
✨Know Your CalMac Services
Make sure you have a solid understanding of CalMac's services and operations. Familiarise yourself with their routes, schedules, and any recent news or changes. This will show your genuine interest in the company and help you answer questions confidently.
✨Demonstrate Customer Focus
Prepare examples that highlight your customer service skills. Think of situations where you went above and beyond for a customer or resolved a difficult issue. This is crucial as the role requires a proactive approach to customer care.
✨Showcase Your Communication Skills
Since the job involves using VHF and PA systems, practice articulating your thoughts clearly. During the interview, focus on your verbal communication and ensure you listen actively to the interviewers' questions.
✨Emphasise Teamwork and Flexibility
Be ready to discuss your experience working in teams and how you adapt to changing situations. Highlight any past roles where you had to be flexible with your schedule or work collaboratively with others to achieve a common goal.
