At a Glance
- Tasks: Lead the development and optimisation of digital products that make a real difference.
- Company: Join CALM, a charity dedicated to suicide prevention and mental health support.
- Benefits: Enjoy unlimited annual leave, healthcare cash plan, and hybrid working options.
- Other info: Work in a supportive environment with a focus on continuous improvement.
- Why this job: Make an impact by improving user experiences for those in need.
- Qualifications: 2+ years in product management with strong UX and analytical skills.
The predicted salary is between 54000 - 66000 £ per year.
As part of CALM's small, multi-skilled Product Team, you will lead the development, optimisation and delivery of digital products that support our mission and improve the experience for fundraisers, service users, supporters, subscribers and other audiences. You will manage products across CALM's digital portfolio - including the website, mobile app, chatbot and CRM - and bring proven experience in both website (desktop and mobile) and mobile app product management.
Own the optimisation of CALM’s products, optimising user experience, accessibility, and performance. Define user stories with acceptance criteria and guide development teams through delivery. Manage products through all stages of the lifecycle: discovery, design, development, launch, optimisation, and iteration.
User Experience & Insight
Act as a UX lead mapping and optimising user journeys across web and mobile, ensuring they are intuitive, inclusive, and insight-led. Generate user insights through research, usability testing, and data analysis, and translate findings into actionable improvements. Collaborate with researchers, designers, developers, and agencies to ensure excellent UX and delivery. Promote a data-driven, test-and-learn culture across teams. Ensure that all digital products are strategically aligned and deliver maximum impact for CALM audiences. Monitor and analyse product performance using data, analytics, and feedback loops. Drive a culture of continuous optimisation across CALM’s digital portfolio.
Requirements
- 2+ years in product preferably managing both web and mobile products through the full product lifecycle.
- Hands-on website management experience (CMS ownership, optimisation, UX improvements).
- Strong UX background with experience leading user journey mapping, defining user stories, and ensuring inclusive, accessible design.
- Strong analytical skills, using data and research to inform decisions.
Desirable Skills & Experience
- Experience with helpline products such as telephony systems, WhatsApp, or AWS webchat.
- Familiarity with CRM systems (especially Salesforce) and product management in this context.
Contract: Full-time, Permanent
Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight.
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.
To apply, you will need to have a valid right to work in the UK (such as a British/Irish passport, Settled Status, or Indefinite Leave to Remain).
We’re a suicide prevention charity, on a mission to help people end their misery, not their lives. We run stigma-smashing campaigns, offer loads of digital tools and resources, and run a life-saving helpline - all designed to help people find hope and a way forward. Research shows that people from marginalised groups – including women, LGBTQ+ people, people from global majority backgrounds, disabled people, and those from lower socioeconomic backgrounds – are less likely to apply for a role unless they meet the full criteria. We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online. We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.
Productmanager fulltime employer: Calm
Kisharon Langdon is an exceptional employer, dedicated to making a meaningful impact in the lives of individuals with learning disabilities and autism. Located in North West London, we foster a supportive work culture that values collaboration and innovation, offering our employees ample opportunities for professional growth and development. Join us to be part of a passionate team where your contributions truly matter and where you can thrive in a rewarding environment.
