At a Glance
- Tasks: Maintain and optimise Salesforce CRM and Marketing Cloud for impactful campaigns.
- Company: Join CALM, a leading charity dedicated to suicide prevention.
- Benefits: Enjoy unlimited annual leave, healthcare cash plan, and hybrid working.
- Other info: Collaborative environment focused on personal growth and creativity.
- Why this job: Make a real difference in mental health while developing your Salesforce skills.
- Qualifications: Certified Salesforce Administrator with two years of experience required.
The predicted salary is between 35000 - 40000 £ per year.
Your mission is to help ensure our Salesforce CRM and Marketing Cloud tools are well-maintained, accurate, and easy for teams to use, enabling better campaigns and confident, data-led decisions.
Responsibilities
- Championing our team goal of maintaining a secure, clean, accurate, and up-to-date database through data cleansing, encouraging best practices, and understanding the Salesforce org for data-driven decisions.
- Contributing to and developing written guidelines, retrieving and preparing data for upload through Data Loader, and using Excel tools and functions to manipulate data.
- Supporting approximately 60 internal users with day-to-day bespoke services including reporting, creating and editing list views, and maintaining page layouts and best practices.
- Actively participating in projects, owning tasks, critical thinking, and liaising with stakeholders to suggest solutions.
- Running training sessions for staff on Salesforce basics and advanced functionality, while frequently improving training materials to increase efficiency and adoption.
- Using Form Assembly to create and manage forms, ensuring accurate data collection and entry into Salesforce.
- Using Jira to proactively create and track work.
- Working closely with third-party support providers to progress work.
- Managing constituents, relationships, and donations within the Salesforce NPSP data model.
Marketing Cloud
- Supporting the use and development of Salesforce Marketing Cloud Engagement, including managing data extensions, contact segmentation, and audience creation for targeted campaigns.
- Ensuring data quality and compliance within Marketing Cloud by maintaining accurate subscriber data and supporting GDPR best practices.
- Collaborating with stakeholders to translate campaign requirements into technical builds.
- Monitoring campaign performance through reports and analytics, providing insights and recommendations.
- Supporting integration and data flow between Salesforce CRM and Marketing Cloud, troubleshooting issues.
- Contributing to documentation and best practice guidelines for Marketing Cloud usage.
- Assisting with user support and training related to Marketing Cloud functionality.
Experience
- Certified Salesforce Platform Administrator.
- At least two years of experience working in Salesforce Administration.
- Experience translating user requirements into technical solutions.
Desirable experience
- Non-Profit Success Pack knowledge.
- FormAssembly, FinDock, Jira, MoveData, Marketing Cloud Engagement.
- Experience working in the Non-Profit Sector.
Soft skills
- Ability to curate and create effective training materials.
- Ability to communicate effectively with various stakeholders.
Other information
Projects and training are a great way for us to explore ideas, level up our skills, and deliver work that supports CALM to achieve its mission. Everyone at CALM will spend time learning, collaborating with other teams, and getting involved.
Why work for us?
- Reports to: Senior Salesforce Administrator - Lee Baker-Harris
- Contract: 12 month fixed term contract
- Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
- Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.
- Salary: £35,000 - £40,000 per annum
A work environment that values creativity, personal growth, and collaboration.
About us
We're the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK. We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice. We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.
Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online. We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.
Salesforce Administrator (12 month FTC) in London employer: Calm
At CALM, we pride ourselves on being an exceptional employer that champions creativity, personal growth, and collaboration. With benefits like unlimited annual leave, a healthcare cash plan, and a supportive hybrid working environment, we empower our employees to thrive both personally and professionally while making a meaningful impact in the fight against suicide. Our commitment to employee development and a culture of learning ensures that every team member has the opportunity to grow and contribute to our vital mission.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator (12 month FTC) in London
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We think you need these skills to ace Salesforce Administrator (12 month FTC) in London
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
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Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Calm. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Calm
✨Brush Up on Your Statistics
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✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at Calm!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
