At a Glance
- Tasks: Lead the development and optimisation of digital products that support mental health initiatives.
- Company: Join CALM, a charity dedicated to suicide prevention and mental health support.
- Benefits: Enjoy unlimited annual leave, healthcare cash plan, and hybrid working options.
- Other info: Be part of a creative, collaborative environment focused on personal growth.
- Why this job: Make a real impact in mental health while developing your product management skills.
- Qualifications: 2+ years in product management with strong UX and analytical skills.
Your mission is to lead the development, optimisation and delivery of digital products that support CALM's mission and improve the experience for fundraisers, service users, supporters, subscribers and other audiences. You will manage products across CALM's digital portfolio - including the website, mobile app, chatbot and CRM - and bring proven experience in both website (desktop and mobile) and mobile app product management.
Responsibilities
- Product Strategy & Delivery
- Deliver the product strategy, as defined by the Senior Product Manager.
- Own the optimisation of CALM’s products, optimising user experience, accessibility, and performance.
- Create, maintain, and prioritise product backlogs, ensuring alignment with business goals and user needs.
- Define user stories with acceptance criteria and guide development teams through delivery.
- Manage products through all stages of the lifecycle: discovery, design, development, launch, optimisation, and iteration.
- User Experience & Insight
- Act as a UX lead mapping and optimising user journeys across web and mobile, ensuring they are intuitive, inclusive, and insight-led.
- Generate user insights through research, usability testing, and data analysis, and translate findings into actionable improvements.
- Champion user-centred design and accessibility best practices across all products.
- Collaborate with researchers, designers, developers, and agencies to ensure excellent UX and delivery.
- Stakeholder Engagement & Communication
- Engage with stakeholders at all levels to gather requirements/ideas, align priorities, and report progress.
- Act as a translator between technical and non-technical stakeholders.
- Promote a data-driven, test-and-learn culture across teams.
- Ensure that all digital products are strategically aligned and deliver maximum impact for CALM audiences.
- Continuous Improvement
- Monitor and analyse product performance using data, analytics, and feedback loops.
- Drive a culture of continuous optimisation across CALM’s digital portfolio.
- Keep up-to-date with product management best practices, trends, and innovations, bringing insights and application into CALM.
Required Skills & Experience
- 2+ years in product preferably managing both web and mobile products through the full product lifecycle.
- Hands-on website management experience (CMS ownership, optimisation, UX improvements).
- Strong UX background with experience leading user journey mapping, defining user stories, and ensuring inclusive, accessible design.
- Excellent ability to work across teams and with external partners (designers, developers, agencies).
- Strong analytical skills, using data and research to inform decisions.
- Confident communicator and stakeholder manager, able to champion product thinking across CALM.
Desirable Skills & Experience
- Experience with helpline products such as telephony systems, WhatsApp, or AWS webchat.
- Familiarity with CRM systems (especially Salesforce) and product management in this context.
- Experience working in an environment where time-management, prioritisation and adaptability are key.
- Awareness of the not-for-profit or charity sector, or experience working with diverse user groups.
Why us?
- Reports to: Senior Product Manager
- Contract: Full-time, Permanent
- Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
- Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.
- Salary: £38,000 - £45,000 per annum.
We’re Campaign Against Living Miserably (CALM), and we’re united against suicide. We’re a suicide prevention charity, on a mission to help people end their misery, not their lives. We run stigma-smashing campaigns, offer loads of digital tools and resources, and run a life-saving helpline - all designed to help people find hope and a way forward. We are - united against suicide.
Don't meet every requirement? We’re still interested. Research shows that people from marginalised groups – including women, LGBTQ+ people, people from global majority backgrounds, disabled people, and those from lower socioeconomic backgrounds – are less likely to apply for a role unless they meet the full criteria. At CALM, we know that skills and potential come in many forms, and that diverse perspectives and lived experience of mental health or suicide can be just as valuable as formal qualifications. If you're passionate about our mission but your experience doesn't tick every box, we'd still love to hear from you. You could be exactly who we're looking for.
Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online. We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.
Product Manager in London employer: Calm
Kisharon Langdon is an exceptional employer, dedicated to making a meaningful impact in the lives of individuals with learning disabilities and autism. Located in North West London, we foster a supportive work culture that values collaboration and innovation, offering our employees ample opportunities for professional growth and development. Join us to be part of a passionate team where your contributions truly matter and where you can thrive in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Calm!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Calm would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Calm through your school's career services!
We think you need these skills to ace Product Manager in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager position at Calm. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Calm
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
