Head of Data Analytics (12 month FTC) in London, Waterloo

CALM (Campaign Against Living Miserably) is a growing organisation on a mission to save lives. We have just launched an ambitious five-year strategy, alongside a bespoke Behaviour Change/Engagement Framework and a new Measurement System designed to help us understand and demonstrate the impact we are having. Data is at the heart of how we will get there.

This is a newly created, senior contract role at an exciting inflection point for CALM. We are building the analytics foundations that will underpin our long-term growth and impact. You will help us embed our new Behaviour Change Framework and Measurement System into practice. And also help strengthen the organisation’s analytics maturity, ensuring our Azure data warehouse and Power BI reporting capabilities are fully utilised and embedded into decision-making. This is a senior role, but it is also highly hands-on. We are a small organisation and are looking for someone who is equally comfortable shaping strategy, building frameworks, improving infrastructure, and directly delivering analytical work.

Key Responsibilities

• Embedding Our Behaviour Change Framework & Measurement System
  • Help us put our newly launched Behaviour Change Framework and Measurement System into practice across the organisation
  • Support the setting of baselines and targets for our five-year OKRs, and define the year-to-year milestones that will track our progress
  • Audit the data we already hold, identify the gaps, and develop new data collection methods where needed
  • Design how we report, review, and evaluate against the framework
  • Create practical guidelines and clear rules for using the framework and associated survey questions
• Building Our Analytics Infrastructure
  • Take ownership of our Microsoft Azure Data Warehouse and Power BI environment, and drive meaningful adoption across the organisation
  • Build and mature our data pipelines so that all key data sits in one place and is reliable, consistent, and usable
  • Oversee the development of scalable data models, reporting structures and analytics processes that provide clear actions
  • Deliver high-quality, actionable dashboards, KPIs, and reporting frameworks that support decision-making at every level
  • Work with external data engineering consultancies where appropriate to accelerate delivery
• Setting Us Up for Long-Term Success
  • Establish the data and analytics foundations that will support CALM's growth and scale
  • Create sustainable processes, documentation and ways of working that ensure capability and knowledge remain embedded beyond the life of the role
  • Develop a practical forward-looking plan for data and analytics at CALM
  • Champion data literacy across the organisation, building confidence and capability in the teams around you
• Leading & Collaborating
  • Lead and manage our Data Analyst, who will report directly into this role.
  • Work closely and collaboratively with our Senior Insight Manager to ensure strong alignment between our Insight and Analytics functions
  • Engage confidently with senior stakeholders including the CEO, COO and Senior Leadership

Experience

Essential

• Proven experience in a senior data or analytics role, with hands-on delivery experience
• Good understanding of data warehousing, data modelling and analytics best practices
• Strong technical skills across data modelling, SQL, Power BI and modern data platforms
• Experience working with cloud-based data platforms (ideally Microsoft Azure)
• Practical experience building and maturing analytics capabilities in a growing organisation
• Experience developing reporting frameworks, KPIs and performance measurement approaches
• Knowledge of web analytics tools such as GA4 and CRMs e.g. Salesforce
• Strong written and verbal communication skills
• A highly organised and structured approach, with strong attention to documentation and process design
• A collaborative working style and the ability to build strong relationships across a small, mission-driven team
• Experience managing and mentoring junior analysts
• A hands-on, pragmatic mindset with the ability to prioritise effectively and focus on impact

Desirable

• Previous data engineering experience
• Management of AI/ML workflows and predictive analytics projects
• Experience working within a charity, non-profit, or mission-led organisation

Why work for us?

Reports to: Director of Data and Innovation (Seun Akindele)
Contract: 12month FTC
Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.
Salary: per annum

A work environment that values creativity, personal growth and collaboration. Applications will close on Friday 26th June and are reviewed on a rolling basis; we encourage interested candidates to apply early.

About us: We're the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK. We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice. We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide. We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online. We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.