At a Glance
- Tasks: Lead quality assurance and governance for impactful adult social care services.
- Company: Calm Futures, a values-led provider of person-centred support.
- Benefits: Competitive salary, 23 days annual leave, and ongoing professional development.
- Other info: Join a dynamic team focused on continuous improvement and organisational growth.
- Why this job: Make a real difference in safeguarding and quality improvement for vulnerable adults.
- Qualifications: Senior leadership experience in adult social care and knowledge of CQC regulations.
The predicted salary is between 50000 - 60000 £ per year.
The Head of Quality and Governance provides strategic leadership for quality assurance, governance, safeguarding, regulatory compliance, and continuous improvement across Calm Futures. The postholder is responsible for ensuring services are safe, effective, person-centred, and outcomes-focused, while maintaining compliance with relevant legislation, Care Quality Commission (CQC) regulations, and recognised best practice standards. As a member of the Senior Management Team, the role provides independent oversight and assurance across regulated and non-regulated services, leading the organisation’s approach to quality improvement, organisational risk, safeguarding governance, inspections, and regulatory engagement.
Calm Futures is a values-led adult social care provider delivering high-quality, person-centred support across supported living, residential care, and specialist services for adults with learning disabilities, autism and complex needs.
- Member of the Senior Management Team
- Organisational lead for safeguarding, quality, and governance
- Provides independent oversight and challenge across operational services
- Holds delegated authority for regulatory and compliance judgement
- Maintains oversight and accountability for organisational quality, governance, and compliance risks
Strategic Quality and Governance Leadership
- Lead the development and implementation of the organisation’s quality and governance strategy
- Embed a culture of continuous improvement, accountability, and learning across all services
- Ensure quality frameworks support outstanding person-centred care and positive outcomes
- Oversee the development and review of organisational policies, procedures, and governance frameworks to ensure compliance with legislation, regulatory standards, and best practice
- Provide strategic oversight of organisational governance, safeguarding, compliance, and risk management arrangements
Regulatory Compliance and Assurance
- CQC Regulations and Fundamental Standards
- Positive Behaviour Support and restrictive practice governance
- Ensure effective systems are in place to monitor compliance, identify risk, and support continuous improvement
- Lead organisational readiness for inspections and regulatory reviews
- Provide expert guidance and support to senior leaders and Registered Managers on quality and compliance matters
- Maintain oversight of regulatory action plans, service improvements, and governance reporting
Safeguarding, Risk and Organisational Oversight
- Provide strategic leadership for safeguarding governance across the organisation
- Oversee serious incidents, investigations, complaints, whistleblowing concerns, and regulatory notifications
- Exercise professional judgement in complex safeguarding and organisational risk matters
- Maintain oversight of organisational risk registers, incident trends, lessons learned, and improvement actions
- Lead governance oversight of restrictive practices and behavioural support approaches where applicable
Quality Assurance and Continuous Improvement
- Lead the organisation’s audit and quality assurance framework
- Analyse audits, incidents, complaints, feedback, and performance data to identify themes, risks, and opportunities for improvement
- Provide strategic oversight of digital care and quality management systems to support governance, reporting, compliance, and service improvement
- Ensure robust action planning and sustainable improvement following audits, inspections, incidents, and investigations
- Monitor service quality across all locations and provide support and challenge where improvement is required
- Promote co-production and ensure the voices of people supported, families, and staff inform service development and improvement
Leadership and Management
- Provide leadership, direction, and professional oversight to quality, compliance, and governance functions
- Support and challenge operational leaders to maintain safe, effective, and high-quality services
- Build organisational capability through coaching, mentoring, training, and leadership development
- Lead organisational learning and the sharing of best practice across services
Care Quality Commission (CQC) Local Authorities
- Lead responses to inspections, safeguarding reviews, serious incidents, and regulatory concerns
Mobilisation and Service Development
- Provide governance and regulatory oversight for new services and service developments
- Ensure services are established in line with regulatory, safeguarding, staffing, and quality requirements
- Ensure governance frameworks, policies, and quality systems are embedded from service commencement
- Support organisational growth through quality-led service development and innovation
- Participate in senior management on-call arrangements
- Provide strategic leadership and decision-making support during serious incidents, safeguarding matters, and regulatory escalations
- Act as a senior escalation point for organisational risk and crisis management issues
Qualifications and Experience
- Significant senior leadership experience within adult social care, health, or specialist care services
- Extensive experience within CQC regulated environments
- CQC Fundamental Standards Governance and risk management
- Proven experience leading inspections, audits, investigations, and quality improvement programmes
- Experience supporting people with learning disabilities and autism
- Experience managing organisational risk and regulatory relationships
- Professional qualification in Health and Social Care, Leadership, or a related field
- Level 7 Leadership or Management qualification
- IOSH or NEBOSH qualification
- Lead Auditor or Quality Improvement qualification
- Experience supporting organisational growth, mobilisation, or transformation programmes
- Knowledge of Positive Behaviour Support frameworks
Key Attributes
- Safe, high-quality, and compliant services across Calm Futures
- Strong governance, safeguarding, and organisational oversight
- Positive regulatory relationships and inspection outcomes
- Effective identification and mitigation of organisational risk
- Continuous improvement and measurable service quality outcomes
Competitive salary, ~23 days annual leave plus bank holidays, ongoing professional development and CPD support, opportunity to shape and influence quality across a growing organisation.
Locations
Quality & Governance Coordinator in Essex, Witham employer: Calm Futures
Calm Futures is an exceptional employer, offering a supportive and values-driven work culture that prioritises quality and person-centred care for adults with learning disabilities and complex needs. Employees benefit from competitive salaries, generous annual leave, and ongoing professional development opportunities, all while playing a crucial role in shaping the future of quality assurance and governance within a growing organisation. With a strong focus on continuous improvement and employee engagement, Calm Futures fosters an environment where staff can thrive and make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Governance Coordinator in Essex, Witham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Calm Futures and understanding their values. Tailor your responses to show how your experience aligns with their mission of providing high-quality, person-centred support.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience in quality assurance and governance clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Calm Futures team.
We think you need these skills to ace Quality & Governance Coordinator in Essex, Witham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the Quality & Governance Coordinator role. Highlight your understanding of CQC regulations and how you've contributed to quality improvement in previous roles.
Showcase Your Leadership Skills:As a member of the Senior Management Team, it's crucial to demonstrate your leadership capabilities. Share examples of how you've led teams or projects, particularly in safeguarding and compliance, to show us you're ready for this strategic role.
Be Person-Centred:Since the role focuses on person-centred care, make sure to include any relevant experiences where you've put individuals at the heart of your work. This could be through co-production or ensuring feedback from those you support is valued and acted upon.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Calm Futures
✨Know Your Stuff
Make sure you’re well-versed in the Care Quality Commission (CQC) regulations and fundamental standards. Brush up on the latest best practices in quality assurance and governance, as this will show your commitment to maintaining high standards in adult social care.
✨Showcase Your Leadership Skills
As a potential member of the Senior Management Team, it’s crucial to demonstrate your leadership experience. Prepare examples of how you've led teams through audits, inspections, or quality improvement programmes, and be ready to discuss how you can foster a culture of continuous improvement.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to safeguarding, risk management, or compliance. Think about how you would handle serious incidents or regulatory challenges, and articulate your thought process clearly during the interview.
✨Engage with Their Values
Calm Futures is a values-led organisation, so it’s important to align your personal values with theirs. Research their mission and vision, and be prepared to discuss how your approach to person-centred care and quality improvement fits within their framework.
