Salesforce Administrator

Your mission is to help ensure our Salesforce CRM and Marketing Cloud tools are well-maintained, accurate, and easy for teams to use, enabling better campaigns and confident, data-led decisions.

Responsibilities

• Championing our team goal of maintaining a secure, clean, accurate, and up-to-date database by data cleansing, encouraging best practices, and understanding around the Salesforce org to allow for data-driven decisions in the broader team.
• Contributing to and developing written guidelines, retrieving and preparing data for upload through Data Loader, using Excel tools and functions to manipulate data (especially Vlookup, but also conditional highlighting, filters, formatting, etc.).
• Supporting ~60 internal users with day-to-day bespoke services including reporting, creating and editing list views, maintaining page layouts and best practices, all managed through cases assigned to you by team needs.
• Actively participating in projects, including owning tasks, critical thinking, inputting into project conversations, and liaising with stakeholders to suggest solutions.
• Running training sessions for staff, from Salesforce basics to more advanced and bespoke functionality.
• Frequently improving and monitoring training materials to increase efficiency and adoption.
• Using Form Assembly to create and manage forms, ensuring accurate data collection and entry into Salesforce and independently handling error messages as part of a rota (after training).
• Using Jira to proactively create and track work.
• Working closely with third-party support providers to progress work, including partner consultancies, Salesforce Support, or other products in use within the org.
• Working within the Salesforce NPSP data model, ensuring accurate management of constituents, relationships, and donations.

Marketing Cloud

• Supporting our use of Marketing Cloud Engagement, alongside the CRM team and partner organisations.
• Managing data extensions, contact segmentation, and audience creation to support targeted campaigns.
• Ensuring data quality and compliance within Marketing Cloud by maintaining accurate subscriber data, managing preferences, and supporting GDPR best practices.
• Collaborating with stakeholders to translate campaign requirements into technical builds, including personalisation, dynamic content, and automation.
• Monitoring campaign performance through reports and analytics, providing insights and recommendations to improve engagement and effectiveness.
• Supporting integration and data flow between Salesforce CRM and Marketing Cloud, troubleshooting issues and ensuring consistency across platforms.
• Contributing to documentation and best practice guidelines for Marketing Cloud usage, including campaign processes, naming conventions, and data management standards.
• Assisting with user support and training related to Marketing Cloud functionality, helping team members adopt tools and improve campaign execution.

Experience Required

• Certified Salesforce Platform Administrator (previously Salesforce Administrator)
• At least two years experience working in Salesforce Administration
• Experience translating user requirements into technical solutions

Desirable experience

• Non-Profit Success Pack knowledge
• FormAssembly
• FinDock
• Jira
• MoveData
• Marketing Cloud Engagement
• Experience working in the Non-Profit sector

Soft skills

• Ability to curate and create effective training materials
• Ability to communicate effectively with various stakeholders both written and verbally in both group and one-to-one settings

Why work for us?

• Reports to: Senior Salesforce Administrator – Lee Baker-Harris
• Contract: 12 month fixed term contract
• Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
• Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote working (Mon, Tues & Fri), 9.30am – 5.30pm
• Salary: £35,000 – £40,000 per annum
• A work environment that values creativity, personal growth, and collaboration.