At a Glance
- Tasks: Maintain and optimise Salesforce CRM and Marketing Cloud for data-driven decision making.
- Company: Join a creative and collaborative team focused on impactful projects.
- Benefits: Enjoy unlimited annual leave, healthcare cash plan, and hybrid working options.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Make a real difference by supporting teams with data-led campaigns and insights.
- Qualifications: Certified Salesforce Administrator with at least two years of experience.
The predicted salary is between 35000 - 40000 £ per year.
Your mission: You’ll help make sure our Salesforce CRM and Marketing Cloud tools are well‑maintained, accurate and easy for teams to use, so that they can run better campaigns and make confident, data‑led decisions.
Your profile:
- Responsibilities
- CRM: Championing our team goal of maintaining a secure, clean, accurate and up‑to‑date database by data cleansing, encouraging best practice and understanding around the Salesforce org, to allow for data‑driven decisions in the broader team.
- Contributing to and developing written guidelines, retrieving and preparing data for upload through Data Loader, using Excel tools and functions to manipulate data (especially Vlookup, but also conditional highlighting, filters, formatting etc.).
- Supporting ~60 internal users with day‑to‑day bespoke services including reporting, creating and editing list views, maintaining page layouts and best practices, all managed through cases and assigned to you by team needs.
- Actively participating in projects, including owning tasks, critical thinking and inputting into project conversations, and liaising with stakeholders to suggest solutions.
- Run training sessions for staff, from Salesforce basics to more advanced and bespoke functionality. Frequently improve and monitor training materials to increase efficiency and adoption.
- Using Form Assembly to create and manage forms, ensuring accurate data collection and entry into Salesforce and independently handling error messages coming in as a part of a rota (after training).
- Using Jira to proactively create and track work.
- Work closely with third‑party support providers to progress work, including partner consultancies, Salesforce Support, or other products in use within the org.
- Working within the Salesforce NPSP data model, ensuring accurate management of constituents, relationships, and donations.
- Marketing Cloud
- Supporting our use of Marketing Cloud Engagement, alongside the CRM team and partner organisations.
- Managing data extensions, contact segmentation, and audience creation to support targeted campaigns.
- Ensuring data quality and compliance within Marketing Cloud by maintaining accurate subscriber data, managing preferences, and supporting GDPR best practices.
- Collaborating with stakeholders to translate campaign requirements into technical builds, including personalisation, dynamic content, and automation.
- Monitoring campaign performance through reports and analytics, providing insights and recommendations to improve engagement and effectiveness.
- Supporting integration and data flow between Salesforce CRM and Marketing Cloud, troubleshooting issues and ensuring consistency across platforms.
- Contributing to documentation and best practice guidelines for Marketing Cloud usage, including campaign processes, naming conventions, and data management standards.
- Assisting with user support and training related to Marketing Cloud functionality, helping team members adopt tools and improve campaign execution.
Experience
- Required experience:
- Certified Salesforce Platform Administrator (previously Salesforce Administrator)
- At least two years experience working in Salesforce Administration
- Experience translating user requirements into technical solutions
- Desirable experience:
- Non‑Profit Success Pack knowledge
- FormAssembly
- FinDock
- Jira
- MoveData
- Marketing Cloud Engagement
- Experience working in the Non‑Profit sector
Soft skills:
- Ability to curate and create effective training materials
- Ability to communicate effectively with various stakeholders both written and verbally in both group and one‑to‑one settings
Why work for us?
- Reports to: Senior Salesforce Administrator – Lee Baker‑Harris
- Contract: 12 month fixed term contract
- Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
- Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote working (Mon, Tues & Fri), 9.30am – 5.30pm
- Salary: £35,000 – £40,000 per annum
- A work environment that values creativity, personal growth and collaboration.
Salesforce Administrator in London employer: CALM (Campaign Against Living Miserably)
Join a dynamic team as a Salesforce Administrator where your contributions will directly impact our mission of data-driven decision-making. Enjoy a flexible hybrid working model based in London Waterloo, alongside generous benefits such as unlimited annual leave and a strong focus on personal growth and collaboration. With opportunities for training and development, you'll thrive in an environment that values creativity and teamwork.
Contact Details:
CALM (Campaign Against Living Miserably) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CALM (Campaign Against Living Miserably). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CALM (Campaign Against Living Miserably) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Salesforce Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CALM (Campaign Against Living Miserably):Your cover letter is your chance to shine! Tell us why you want to work at CALM (Campaign Against Living Miserably) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CALM (Campaign Against Living Miserably)!
How to prepare for a job interview at CALM (Campaign Against Living Miserably)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
